Clinic Manager (Arlington Heights)
- Accountability
- Continuous Improvement
- Inclusion
- Integrity
- Respect
- Teamwork
- Transparency
- Trains and supervises office personnel
- Manages the efficient and effective scheduling of patients and adjusts as needed
- Monitors no-shows and manages the necessary calls and re-scheduling
- Conducts sessions with patients for reviewing treatment and payment plans
- Demonstrated experience in and knowledge of scheduling systems
- Monitors and ensures all systems used in the Office are operating to peak effectiveness
- Has experience building and overseeing a medium to large team of direct reports
- Facilitates Office staff meetings to recognize team successes, communicate changes of policies and procedures, and plan the days and weeks’ events
- Ensures compliance with regulatory procedures
- Handles patient complaints and provides feedback to Providers/Assistants on issues related to clinical matters
- Equipment and supply ordering and/or issues
- Completes monthly, quarterly, and annual operation checklist
- Provide weekly and monthly reporting to leadership
- Coordinate training for clinic staff
- Coordinate and facilitate monthly meetings for clinical staff
- Maintain patient data according to regulations and company policies
- Ensure that records are stored securely and in compliance with privacy and security regulations
- Take responsibility for the appearance and functionality of the office
- Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA.
- Monitor and maintain the office budget
- Participate in marketing events
- Maintaining team members' weekly schedule
- Assist TC with making calls (Welcome calls, Lost Cases and Denied)
- Cash Handling
- Participate in Marketing events
- In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
- Other duties as assigned
- A bachelor degree or equivalent
- 3-4 Years of experience in office administration
- 2 Years of Office management experience
- Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites.
- Russian/ Ukrainian Preferred
- Monday – Wednesday 8:45am – 5:00pm
- Thursday - Friday 6:45am – 3:00pm
- 2 Saturdays per month
- Two 9:45 am to 6:00 pm shifts month
- 1010 S Arlington Heights Rd , Arlington Heights IL 60006
- Travel required to Glendale Heights , Mundelein and Des Plaines
- Paid Training
- Clinical Bonuses
- Paid Time Off
- Holiday Pay
- Medical, Dental, Vision, and Life Insurance
- Accident Insurance
- Short-Term Disability
- Long-Term Disability
- Employee Assistance Program
- Health Savings Account
- Dependent Care Account
- 401(k) and matching
- Pet Insurance
- Tuition Assistance Program
- Identity Theft Protection
- MetLife MetLaw Legal Insurance
- Transit Reimbursement - Commuter Account
- Free and discounted Orthodontic Treatments.
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