Deductions Analyst
- Analyze and process customer deductions related to trade promotions, pricing discrepancies, shortages, returns and other claims
- Validate deductions against promotional agreements, purchase orders and shipment documentation
- Investigate root causes of unauthorized or invalid deductions and collaborate with internal teams (Sales, Customer Service, Logistics) to resolve issues
- Communicate with customers to dispute invalid claims and recover funds where applicable
- Reconcile customer accounts to ensure accurate application of payments and resolution of open deductions
- Prepare detailed reports and dashboards to track deduction trends, resolution timelines and key performance indicators (KPIs)
- Identify process inefficiencies and recommend improvements to reduce deduction volume and processing time
- Participate in the development and implementation of enhanced deduction management systems and tools
- Work closely with Sales, Trade Marketing, Finance and other departments to ensure alignment on trade promotions and deduction management processes
- Provide insights and recommendations to reduce future deductions and improve customer satisfaction
- Ensure all deductions and resolutions comply with company policies and audit standards
- Support internal and external audits by providing documentation and analysis as required
- Bachelor’s degree in Finance, Accounting, Business Administration or related field
- 2+ years of experience in accounts receivable, deductions management or a related role within the CPG industry preferred
- Experience with ERP systems (e.g., SAP, Oracle) and trade promotion management tools is a plus
- Strong analytical and problem-solving abilities
- Excellent organizational skills and attention to detail
- Proficiency in Microsoft Excel and other analytical tools
- Effective communication and interpersonal skills for interacting with internal and external stakeholders
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Unit Manager
LaSalle Network
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