Associate Social Care Manager

Associate Social Care Manager
Location: Hybrid
Reports To: Director of Operations
Salary: Commensurate with experience

About CareAdvisors
CareAdvisors is a complex social care management organization dedicated to connecting individuals and families with the healthcare, behavioral health, and social service benefits they need. Through innovative technology and community-based partnerships, we help underserved communities overcome barriers and access essential resources.

About the Role
CareAdvisors is seeking an Associate Social Care Manager who will primarily support complex case management while contributing to team guidance and operational support. Approximately 90% of this role will focus on direct complex casework, with about 10% dedicated to team support and management responsibilities. The management portion of the role may expand over time as the organization grows.

The ideal candidate is an experienced and compassionate professional with strong clinical judgment and deep knowledge of Medicaid, Medicare, and social service programs. This role requires a high level of problem-solving ability and comfort coordinating high-acuity and escalated cases.

Core Responsibilities

Complex Case Management (90%)

• Lead complex, high-acuity cases requiring coordination across hospitals, SNFs, SMRFs, MCOs, and community partners.
• Serve as the escalation point for challenging placement cases and benefit-related issues.
• Support SNF and SMRF placements, discharge planning, and appeals.
• Conduct direct outreach to clients, families, and providers to resolve barriers to care.
• Maintain a limited but intensive caseload to remain connected to field operations.
• Ensure accurate, timely documentation in EHR and case management systems.
• Provide subject matter guidance to staff on benefit programs, eligibility, and service navigation.

Team Support and People Management (10%, evolving role)

• Support the Social Care Manager and Director of Operations with caseload distribution, workflow oversight, and team prioritization.
• Provide case-based coaching and guidance to Social Care Specialists as needed.
• Participate in onboarding and training, especially for complex case handling procedures.
• Assist in monitoring team performance and adherence to program standards and KPIs.
• Contribute to a collaborative team culture grounded in accountability and empathy.
• Identify workflow inefficiencies and support process improvement initiatives.

Operational and Compliance Support

• Support program compliance with state, federal, and partner requirements.
• Assist with reporting, audits, and data reviews to ensure quality and consistency.
• Ensure that documentation meets internal standards and partner expectations.
• Monitor trends in complex cases and recommend improvements to workflows and protocols.

Additional Responsibilities
Perform other duties as assigned by leadership that contribute to program effectiveness, organizational growth, and fulfillment of our mission to serve vulnerable and underserved communities.

Qualifications

Required

• Master's degree in Social Work, Counseling, Public Health, Healthcare Administration, Psychology, or a related field; or equivalent experience.
• Minimum 3 years of experience managing complex or high-acuity casework, including SNF and SMRF placement processes (Illinois or Wisconsin preferred).
• Strong working knowledge of Medicaid, Medicare, SNAP, housing programs, transportation benefits, and related services.
• Experience coordinating care across hospitals, SNFs, MCOs, and community partners.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and work in a fast-paced environment.
• Proficiency with Microsoft Office, Google Workspace, and case management or EHR systems.
• Reliable transportation, valid driver's license, and proof of insurance.

Preferred

• Clinical licensure (LSW, LCSW, LPC, LCPC).
• Bilingual in Spanish, Polish, Cantonese/Mandarin, Russian, Gujarati, or other languages.
• Experience in ACOs, MCOs, complex care coordination, or value-based care settings.
• Experience in workflow design, process improvement, or operational scaling.

At Care Advisors, we value diversity and endeavor to treat everyone with respect, no matter their age, gender, race, ethnicity, or sexual, cultural, or ideological preferences.