Service Now ITSM Lead
Must Have:
- 8-10+ years of ServiceNow experience
- Strong ITSM implementation experience
- Hands-on coding and configuration experience
- Team Lead or Technical Lead experience
- Client-facing communication skills
- CSA + CAD + CIS-ITSM certifications
Key Responsibilities
- Lead end-to-end ServiceNow ITSM development and delivery.
- Design and configure Incident, Problem, Change, Request, and Service Catalog modules.
- Develop integrations using REST APIs, IntegrationHub, and MID Server.
- Manage CMDB, Discovery, IRE rules, and data governance.
- Create Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
- Lead a team of ServiceNow developers and analysts.
- Conduct client workshops, requirement gathering, demos, and design reviews.
- Act as the primary technical point of contact for client stakeholders.
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