Collections Process Supervisor
- Supervises the day-to-day process and operations involved with collections on overdue/delinquent accounts.
- Reviews and develops policies and procedures and ensures compliance.
- Monitors collections activity for quality.
- Reviews and ensures monthly production targets are achieved.
- Manages the professional development of direct reports by establishing annual goals and objectives for each and advises staff on progress.
- Drive continuous process improvement and standardization in the collection processes by leading projects to implement automation and improve processes to achieve better productivity and efficiency.
- Build and maintain strong, collaborative relationships with cross-functional stakeholders to optimize the collections process.
- Assist with or be responsible for other duties and ad hoc projects as assigned
- Experience in leading, training, and developing direct reports.
- Demonstrated experience in process improvement, including ERP and collection systems.
- Excellent attention to detail and problem-solving skills.
- Strong written and verbal communication abilities
- Present a positive image of Crystal Clean to fellow employees, external contacts, the general public
- Approximately 7-10 years of experience in collections, cash application, or customer invoicing, with 3+ years of supervisor experience.
- Bachelor’s degree in accounting, Finance, Business Administration or related field or another combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
- Experience supervising and leading teams
- The ability and desire to be a team player is crucial
- NetSuite experience a plus
- Versapay experience a plus
- Proficient in use of Microsoft Office applications
- Health, Dental and Vision insurance
- Wellness Program
- Flexible Spending Accounts
- Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Tuition Reimbursement
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