Helpdesk Support Technician
Job Description
Job Description
Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.
· Act as the first point of contact for technical support via phone, email, and walk-ups
· Troubleshoot hardware, software, and network issues—escalating when needed
· Set up new user workstations and manage employee onboarding/offboarding
· Support Windows desktops, Microsoft Office applications, printers, and other common business tools
· Maintain accurate records of issues and resolutions in our ticketing system
· Assist with user account management, password resets, and access rights via Active Directory
Requirements
- 1–2 years of IT support experience (internships or part-time roles count too!)
- Strong communication skills—you’re just as comfortable talking to people as you are working with machines
- Curious, proactive, and eager to learn
- Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
- Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
- Experience supporting remote users or working in a legal or professional services environment preferred
- Comfortable working with:
- Windows 10/11, Windows Server 2019/2022
- Microsoft Office Suite
- Printers, desktops, laptops, and mobile devices
- Basic networking concepts (IP, DNS, DHCP)
- Active Directory (bonus points for experience with Group Policy)
Benefits
- Competitive Base Salary
- Medical, Dental, and Vision Coverage; 401K plan with company match
- Company paid Life Insurance
- Short and Long Term Disability
- PTO, Float holiday
- Paid Parental Leave
Recommended Jobs
Administrator in Training (AIT) Leadership Pathway to NHA
Location: Las Animas, CO (Onsite, housing provided) Compensation: $25/hr during training; ~$90,000+ upon licensure Schedule: Full‑time, onsite Program Length: 500 hours (state‑mandated) …
Independent Licensed Clinical Psychologists
National Telehealth Partnership: Independent Licensed Clinical Psychologists Our client is building a premier nationwide network of mental health experts. If you are an established Licensed Cl…
Engineering Manager - Fabrication
We are seeking an Engineering Manager to drive product development from concept through production. If you thrive at the intersection of engineering and leadership—and you know your way around compl…
Golf Maintenance II
Job Description Job Description Overview: Under the general supervision of the Superintendent of Golf Grounds, Assistant Superintendent, or Golf Specialist, the Golf Maintenance II position is…
Project Manager Mid
Job Responsibilities: Project Management experience (3+ years) Utility experience (Electric, Gas, or Water) or Civil construction experience or Engineering experience directly working on Utility…
Customer Engineering Manager, Data Analytics, HCLS, Google Cloud
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Austin, TX, USA; Cambridge, MA, USA; …
Registered Nurse Float-Surgical Services As-Needed
Job Description Job Description Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is…
Sales Manager (Optical Retail)
Job Description Job Description Reports to: Brand (Store) Manager Location: On-Site Store Location Do you love encouraging others to achieve their goals? Do you have a passion to drive resu…
Customer Service Representative
Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insur…
Keyholder
Omega seeks a Keyholder for its North Michigan Avenue location in Chicago. The role involves overseeing store operations, achieving sales targets, and maintaining security. Candidates should have expe…