Administrative Research Specialist

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General Description

Are you looking for a challenging role within an organization that provides rewarding compensation, an excellent benefit package and career growth opportunities? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a purpose. We believe our employees should take pride in the work they accomplish while truly respecting a collaborative work environment. The general function of this position within the organization is to support the operation of the Chief County Assessment Office in their statuary role of maintaining accurate property and assessment information. Must be comfortable working with the public on tax related topics, training will be provided. Strong communication skills, strong customer service skills, comfortable with complex data entry, and with analysis of complex legal documents.

Essential Functions

• Work with homeowner property tax exemption records including processing of applications and accurate data entry, scheduling activities/appointments; creating correspondence and documents; maintaining automated and manual spreadsheets and reports.
• Work with valuation appeals, including public interaction to assist with the filing of appeals.
• Work with property transfer documents, including reading and understanding of legal descriptions and entering property transfer data accurately into the county's central assessment system.
• Need to check and code documents as they relate to State guidelines.
• Maintain confidentiality on documents reviewed
• Answer and route phone calls
• Comfortable with working under the pressure of deadlines
• Preforms Customer Service functions to include communicating with the general public, communicating exemption information; adjusting complaints, referring customers to the proper resources, supplying low to moderately technical information and or providing answers that require interpretation of a well-defined standard and rules as set forth by the Illinois Department of Revenue's Tax Code or the Chief County Assessment office.
• Assist with special projects.

Knowledge Skills Abilities and Education Required

• Requires High school diploma or general education degree (GED) equivalent
• Strong Analytical Skills
• Ability to follow directions
• Good Listening Skills

Education and/or Other Requirements Requires some knowledge of modern office practices, procedures and equipment; spelling, punctuation, and grammar; PC operations and software (word processing and spreadsheet), IasWorld/Tyler Technologies system experience highly desirable.

Supplemental Information

Physical Requirements:

• Light work that involves walking, standing or sitting. May exert up to 25 pounds of force or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office or shop machines or tools within moderate tolerances or limits of accuracy
• The position requires normal visual acuity and field of vision, hearing, and speaking abilities.

Lake County offers a competitive salary and benefit package. We also offer flexible working hours, and a comprehensive wellness and training program. Visit our Prospective Employee page to get additional information on why you should work for Lake County! Any offer of employment is contingent upon the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. Lake County is committed to being a diverse and inclusive workplace and is proud to be an equal opportunity employer.