INTAKE COORDINATOR (1099)

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system.

MISSION

We're on a mission to help the world make clear and informed hiring decisions.

VALUE

In order to achieve our mission, our team exhibits the behaviors and core values aligned with it.

Customer Focused: We are customer-focused and results-driven.

Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.

Fact Finders: We are passionate investigators for discovery and truth.

Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.

IMPACT

As a small, agile company, we seek high performers who appreciate that their effort will directly impact our customers and help shape the next evolution of background investigations.

Are you a highly organized and detail-oriented professional who thrives in a fast-paced environment? Do you enjoy ensuring smooth communication between departments and maintaining accurate, precise information?

KENTECH Consulting Inc. is seeking a customer-focused Intake Specialist to serve as the first point of contact in our background investigation process. In this role, you will play a critical part in ensuring timely and efficient service delivery by facilitating seamless case intake and handoff.

Key Responsibilities

• Case Intake and Data Management, serve as the initial point of contact for incoming background check requests, ensuring accurate data capture and case setup.
• Interdepartmental Coordination, work closely with Investigative Analysts and Verifications teams to ensure smooth handoffs and consistency in service delivery.
• Data Validation and Accuracy, review and validate incoming client information and address missing details to minimize delays.
• Case Management and Record Keeping, maintain accurate intake records in ClarityIQ, our case management system.
• Prioritization and Time Management, manage intake tasks based on client requirements, service standards, and deadlines.
• Client Communication and Support, engage with clients to clarify initial information and support strong relationships and proactive communication.
• Process Improvement, contribute to enhancements in intake processes to improve efficiency and client satisfaction.

Qualifications And Experience

• One or more years of experience in intake, customer service, or administrative roles. Experience in healthcare, social services, legal, or background screening is a plus.
• Strong attention to detail and accuracy in data entry and record keeping.
• Effective written and verbal communication skills with a customer-first mindset.
• Tech savvy, comfortable using case management systems or CRM software. Experience with ClarityIQ is a plus.
• Ability to adapt to evolving processes and priorities in a dynamic work environment.

Desired Soft Skills

• Critical thinking and the ability to evaluate information accurately and make informed decisions.
• Clear communication in both verbal and written interactions with clients and team members.
• Strong attention to detail and commitment to accurate data handling.
• Team collaboration and the ability to work cooperatively across departments.
• Problem solving with a proactive approach to addressing challenges and improving processes.

Why Join KENTECH?

• Remote and flexible work that allows you to support a fast-growing team.
• Professional development opportunities and training for career growth.
• The chance to make a meaningful impact in a mission-driven company that values accuracy, efficiency, and innovation.

Apply Now

If you are a detail-oriented professional with a passion for client service and operational efficiency, we want to hear from you.

KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and remain committed to fostering an inclusive workplace.

This is a remote position.