Patient Financial Advocate

It is the mission of Graham Health System to provide compassionate, quality health services, in a responsible and charitable manner, to the people and communities we serve. We are the community’s choice for an exceptional healthcare experience. Graham Health System is seeking a great applicant to join our team. Graham Health System offers a great team atmosphere with multiple benefits. Our goal is to provide the very best in healthcare, state-of-the-art equipment, modern facilities, and a caring, compassionate staff, all close to home. We offer a great team atmosphere with a competitive wage and benefit package for our dedicated employees. Opportunely, we are always in search of great applicants to join our team.

The Financial Advocate (FA) is responsible to coordinate, problem solve, and respond to patient billing concerns by facilitating open dialogue with patients, family members, and other authorized individuals involved in the patients account(s). The FA helps patients to enroll in exchange plans and ensures patients proactively receive financial assistance, charity care, or other means of external assistance necessary to ensure needed healthcare is received. The FA monitors patient payment agreements and internal collection accounts and is responsible to work with external collection agencies as determined by Graham Health System (GHS). The Financial Advocate utilizes both proactive and reactive strategies to ensure patient financial services are of the highest quality. The FA reports to the Director of the Business Office.

Position Qualifications:

High School Diploma preferred

Previous experience in medical billing practices, insurance, and customer service is required

At least two years’ experience in account collections or working in a physician office

Benefits of working at GHS:

2.5% Cost of Living Adjustment every July

3% Retention bonus every February

Potential/up to GHS $1,200 Payout in July

Student Loan Forgiveness Assistance

Daycare Assistance

Rental Assistance

First Time Home Buyer Down Payment Assistance

Vehicle Down Payment Assistance

The pay grade assigned to this position is 2700; the link provided shows the pay range. Compensation InformationAll wages are determined by experience and skills; wage information will be discussed further upon interview selection.

The position status type is full-time. Benefits associated with the employment status can be found in the link provided. Benefit Package