Complex General Manager

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:

The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold.

Overview:

What a great opportunity to lead the team at the University of Chicago: Rubenstein Forum and Quadrangle Club!

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities: As the General Manager, you will be responsible for the overall operations, strategy, and growth of The Forum Conference Center, the Club, and the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the Hotel and Conference Center's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

As the liaison to university leadership, the General Manager will ensure alignment
with the vision and goals set forth by the University, direct programs pertinent to increasing service quality and personalization, and meet financial targets while all resources are fully utilized to achieve the service and hospitality objectives.

Strategic Leadership:

• Be fully engaged in the business and the client's vision for the facilities.
• Develop and execute a comprehensive strategic plan to drive the conference center and private club's growth and profitability.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the conference center and private club and work towards achieving them.

Team Leadership:

• Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.

Marketing:

• Be an ambassador for the university brand, able to communicate it with high effectiveness to
  individuals and groups.
• Drive internal and external marketing in coordination with owner communications group.
• Encourage and model excellent guest relations. Be available at peak business times and for special guests. Work very closely with notable guests and ensure the comfort and satisfaction of all guests.
• Establish liaisons with and provide special attention to key clients.

University/Member/Community Relations:

• Develop rapport with key university stakeholders, members, and community representatives and ensure open and consistent communication.
• Ensure all reporting with university and members is accurate, appropriate, and timely.
• Maintain good rapport with local community officials, professional associations, educational institutions, philanthropic organizations, and community groups as established with the client.

Operations Management:

• Oversee all departments including Sales & Marketing, Human Resources, Engineering, Rooms, Culinary, Food & Beverage, Guest Services, and more.
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management:

• Create and manage the hotel's budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

• Foster a guest-centric culture throughout the conference center and private club, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management:

• Ensure the maintenance and enhancement of the conference center and private club’s physical assets, including accommodations, amenities, and common areas.
• Implement sustainability initiatives to minimize the conference center and private club’s environmental impact.

Regulatory Compliance:

• Stay updated on local and national regulations related to the hospitality industry and ensure the conference center and private club’s compliance.
• Maintain health and safety standards for guests and staff.

Our Culture: Empowered to Make a Difference

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

Qualifications:

To succeed in this role, you should have:

• • A proven track record as a successful leader in a hotel and/or conference center General Manager role.
  • A minimum of 10 years of hospitality experience showing progressive growth including 5 years as a General Manager and/or executive in a hospitality environment.
  • A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
  • Extensive conference center experience required.
  • Significant industry experience with a university, private and/or corporate facility preferred.
  • Strong owner relationship skills.
  • Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
  • The flexibility to adapt to varying shifts based on business demands, including weekends and holidays.
  • A commitment to maintaining a positive and organized work environment.

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Compensation Range: The compensation for this position is $170,000.00/Yr. - $195,000.00/Yr. based on qualifications and experience.