Phone Operator

Position Overview

Provide an exemplary customer experience by maintaining efficient and effective support in all store Operations functions as needed, including but not limited to: Shipping/Receiving, Stock Room, Cash Office, repairs, and operational administrative duties.

Essential Duties & Responsibilities

• Provide support with inventory preparation and execution.
• Partner to assess store processes and procedures, ensuring maximum efficiency and effectiveness. Provide suggestions and solutions when appropriate.
• Maintain all supplies for Office and Facilities needs and Grooming products for associates.
• Work with Accounts Payable to make sure all invoices are approved correctly and promptly.
• Support new and existing loss prevention procedures to support shrink reduction and all asset protection procedures.
• Coordinate the engraving and embossing services.
• Ensure that incoming and outgoing merchandise are processed according to company regulations and standards.
• Demonstrate the ability to read and execute transfer documents, shipping documents, alteration documents, inventory count sheets, UPS documents, sales tickets, invoices etc
• Responsible for the control and replenishment of supplies as requested by the General and Department Manager.
• Demonstrate a true passion and respect for the product.

Experience, Skills & Knowledge

• Enthusiasm and ability to build and maintain an environment which projects Ralph Lauren’s desired elevated image and character
• Strong time management skills with the ability to multi-task and prioritize effectively
• Strong organizational skills
• Collaborative team player willing to partner with and support all departments
• Strong communication and interpersonal skills
• Relevant work experience preferred
• Strong computer skills preferred: Word, Excel, PowerPoint, Workday, and Outlook
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move and walk for multiple hours

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.