Receptionist / Customer Service Representative

Receptionist / Customer Service Representative
Location: On-site at two office locations in Rockford, IL (flexibility required)

We are seeking a dependable and professional individual to serve as the first point of contact for a growing rental business. This hybrid Receptionist / Customer Service Representative role is ideal for someone with strong interpersonal skills, a team-oriented mindset, and a long-term commitment to growth. The successful candidate will be involved in all aspects of rental operations and must be comfortable working across two office locations.

This is a long-term opportunity with potential for advancement as the business expands. The ideal candidate is reliable, takes initiative, and has a stable work history.

Key Responsibilities:

• Greet and assist visitors, clients, and candidates in a warm and professional manner
• Answer and direct incoming calls courteously and efficiently
• Respond to inquiries via phone, email, and mail
• Make reservations and look up information in the computer system
• Follow standard operating procedures (SOPs) for car rental operations
• Contact partner organizations as needed
• Maintain a clean and organized front desk and lobby area
• Schedule appointments and manage calendars for internal staff
• Support administrative tasks such as data entry, filing, and document preparation
• Assist with onboarding paperwork and candidate check-ins (if applicable)
• Collaborate with internal departments to ensure smooth office operations

Qualifications:

• Proven experience in a receptionist, administrative, or customer service role
• Professional demeanor with excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Comfortable using office technology (phones, email, scheduling tools, etc.)
• Ability to multitask and remain calm under pressure
• Mature, reliable, and team-oriented attitude

Preferred:

• Spanish language skills preferred (especially helpful for client communication)