Sales Representative

Description

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real .



Position Summary


Reporting to the Senior Sales Manager, the Sales Representative will increase Soluble Coffee sales. They will manage and expand existing accounts, develop new accounts and accurately enter customer data and transactions into our systems. They will collaborate with their colleagues in other departments and represent Soluble Coffee at industry events. The Sales Representative will provide ongoing client support that provides value for clients and builds customer loyalty towards Soluble Coffee.


The ideal candidate for this position will be able to work effectively in a team, as well as individually to promote and grow the business. They should be able to successfully analyze sales data and then implement those learnings into a sales strategy. The ideal candidate should be outgoing and a strong communicator. They should be able to collaborate and think creatively about new solutions and opportunities. Ability to manage multiple competing demands in a complex and ever evolving environment will be required. The successful candidate should have a passion for coffee and delivering excellent customer service.



Position Responsibilities

• Manage existing accounts and facilitate each client’s experience with other departments.
• Engage stakeholders (e.g., cross-functional team members/critical functional resources) to execute business plans, resolve issues, and deliver solutions that meet or exceed customer needs and drive profitable growth.
• Develop new business opportunities, which include prospecting, cold calling and qualifying new leads, meeting and presenting for new potential customers, and cultivating relationships.
• Learn about the client and their unique needs to be able to provide better product recommendations, and better service.
• Communicate with supervisor on activities such as weekly work plans, monthly and annual travel plans and personal sales goals.
• Facilitate good partnerships through active management of Accounts Receivable for existing accounts.
• Maintain awareness of current marketplace information on pricing, products, competitors, new products, delivery schedules, merchandising techniques, etc. and communicate information to other team members.
• Maintain active engagement in Soluble Coffee in terms of quality and origin information.
• Resolve client needs by investigating problems and implementing solutions; provide recommendations and perspective so the team can grow and improve.
• Maintain professional and technical knowledge and networks.
• Connect clients to producers and products through sampling and travel on buying trips.
• Own the active engagement with clients through timely communication, video calls, and in-person meetings when appropriate
• Maintain records in all company platforms
• Plan and present reports on account progress, goals, and quarterly initiatives to share with stakeholders.
• Perform other duties as assigned.

Position Requirements

• High School Diploma is required. Bachelor’s degree in Business Administration or related field is preferred.
• Three (3) years of coffee industry experience is required. Experience in sales, business development or brand management is strongly preferred.
• Excellent interpersonal, verbal, and written communication skills are required.
• The ability to provide positive customer support behaviors is required.
• Self-motivated, self-directed and problem-solving attitude
• Must demonstrate effective judgment with the ability to collaborate and/or request assistance when needed is required.
• Strong self-initiative with an ability to operate at a high level with minimum supervision is required.
• Proficiency in Microsoft Office applications including PowerPoint, Excel, Word, and Outlook is required.
• Ability and willingness to learn and adapt to new office tools and equipment as well as industry advances in technology is required.
• Must be passionate and knowledgeable about coffee.
• Maintaining an active network among coffee roasters within their region is required.
• Experience working within a roasting company or coffee importer is preferred.
• Q Grader certification or other professional coffee cupping experience is preferred
• Willingness and ability to travel up to 50% of the time is required.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: [email protected]


At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.