Ambassador - Museum Guest Experience

Job Description

Job Description

ABOUT WNDR

WNDR Museum is an immersive experience located in the vibrant West Loop of Chicago. Our mission is to ignite curiosity, creativity, and wonder within everyone who walks through our doors. We foster a culture of innovation, inclusivity, and endless possibilities, providing a dynamic and interactive environment for exploration.

Title: Ambassador

Reports To: General Manager

Compensation: $17.00/Hour

ABOUT THE ROLE

WNDR Museum Chicago is looking for individuals to join our Ambassador team! Ambassadors play an integral role in shaping the entire guest experience, offering top-notch customer service with a dose of fun and genuine human interaction that adds to our guests’ overall experience of “wonder”. This job is perfect for those with previous experience in the hospitality industry, retail or other customer service positions.

This is a part-time, on-site role located in Chicago, IL.

ESSENTIAL FUNCTIONS

• Engaging warmly with guests, facilitating meaningful interactions, answering any questions, and actively taking steps to correct any guest issues.
• Arriving on time and being ready for pre-shift meetings and communicating effectively with other Ambassadors, and Floor Managers.
• Facilitating authentic museum experiences for our guests through meaningful guest interaction.
• Having a comprehensive knowledge of our space, exhibits, artists and WNDR culture.
• Facilitating the flow of guests in our space while maintaining the safety and security of exhibits and guests.
• Attending trainings and monthly all-staff meetings.
• Working in all aspects of the museum floor experience, including retail, food and beverage, box office and at special events.
• Learning and processing transactions on both our ticketing and POS systems.
• Keeping our space clean and orderly for everyone’s enjoyment.
• Other duties as assigned.

QUALIFICATIONS

• Previous experience in museums, hotels, restaurants, or other guest facing, hospitality related positions.
• Value collaboration and acting as a team player.
• High School Diploma or GED preferred but any related work experience accepted.
• Knowledge of POS or ticketing systems is a plus.
• Knowledge and love of art or technology is a plus.
• Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays.

PHYSICAL REQUIREMENTS (with our without accommodations)

• Mobility: The ability to consistently walk and move around is essential for this role.
• Stationary Tasks: This position involves frequent stationary activities, including standing, reaching, and maintaining balance while walking.
• Body Movements: Occasional physical activities such as kneeling, crouching, climbing, bending, or stooping may be required.
• Equipment Handling: The role could include pushing or pulling equipment, such as shelving bays, dollies, and carts.
• Lifting: Candidates must be capable of lifting, carrying, and placing items weighing up to 25pounds.
• Being present in a space with a significant amount of multi-sensory stimulation including but not limited to multiple recorded audio tracks played over speakers, crowd noise, abrupt shifts in lighting, strobe lights and multiple video devices visible at once.

WNDR Museum warmly welcomes people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team. WNDR Museum is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply. We hold ourselves to our commitment and continuously strive to attract, engage, and grow with our talented team.

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