Software Support Engineer - Digital

Job ID: 198405
Required Travel : No Travel
Managerial - No
Location: :[[Champaign, IL preferred. Open to Plano, TX, St. Louis, MO, Atlanta, GA]]

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit

About this role

We are seeking a highly skilled Software Engineer with experience in cloud technologies, database management, and microservices architecture. This role involves designing, developing, optimizing, and supporting data pipelines, working with cloud-based data platforms, and managing large-scale production environments. You will also be responsible for on-call production support, including nights and weekends, ensuring system availability, stability, and performance.

We are seeking a highly skilled Software Engineer with experience in cloud technologies, database management, and microservices architecture. This role involves designing, developing, optimizing, and supporting data pipelines, working with cloud-based data platforms, and managing large-scale production environments. You will also be responsible for on-call production support, including nights and weekends, ensuring system availability, stability, and performance.

Key Responsibilities

• System Reliability & Troubleshooting: Monitor system performance, analyze failures, and provide fast and accurate solutions.
• Production Support & Incident Resolution: Quickly identify and resolve production incidents, including implementing temporary workarounds and long-term fixes.
• On-Call & Weekend Support: Provide night and weekend on-call support to ensure uninterrupted system availability.
• Defect Analysis & Fixes: Collaborate with business architects, testers, and Tier 2 support teams to analyze defects and deploy rapid fixes.
• Scalability & Performance Optimization: Implement best practices for performance tuning, system stability, and cloud efficiency.
• Communication & Coordination: Keep team members, GL/PM, and stakeholders informed about critical issues and resolutions.
• Tool Development: Build automation tools to improve efficiency in production support and troubleshooting.

Technical Responsibilities

• Backend Development: Build Automations using Python, Java.
• Cloud & Containers: Deploy Kubernetes-based applications for optimal performance.
• CI/CD & Monitoring: Utilize Jenkins, Prometheus, Grafana, and Splunk for automation and system monitoring.
• Database Management: Optimize performance for Couchbase, Postgres, Mongo, Cassandra and Oracle.
• Security & Compliance: Apply best practices for data protection and cloud security.

Required Skills and Qualifications

• Programming: Strong proficiency in Java, Spring and Python.
• Cloud & Data Expertise: Hands-on experience with Couchbase, Postgres, Mongo, Cassandra and Oracle.
• ETL Development: Proven ability to build and scale data pipelines.
• DevOps & Automation: Experience with CI/CD pipelines, Gitlab, Bitbucket, Jenkins, Kubernetes, Kafka, and cloud security.
• Monitoring & Troubleshooting: Expertise in tools like Prometheus, Grafana, AppDynamics/OTEL, and Splunk
• Good communication and presentation skills

Preferred Skills

• Experience with AWS.

Qualifications

• Bachelor’s/master’s degree in computer science or related field.
• 2 to 3 years of experience in Data Engineering, Software Development, or Cloud Infrastructure.

Why you will love this job:

• Unlimited vacation, 2 weeks sick time, 5 hours/month for volunteering, and parental leave.
• Well-being benefits that include clubs, goodies, gifts, health checks, employee assistance, etc.
• Access to the latest training in the industry both internally and externally.
• Great opportunity to work with our industry's most sophisticated technologies.
• Personal and professional growth opportunities within our dynamic, multicultural organization with a dedication to creating a diverse and inclusive workplace.