Account Admin/Service Desk Agent

• Provide first level account administration
• Supporting Windows operating systems
• Supporting Microsoft Applications (Office, Exchange, Active Directory)
• Using ticketing system to escalate tickets (they use Remedy)
• Using an automated telephony system
• Bilingual (French and English)
• Enhanced security clearance

• 3 years’ experience providing Information Technology technical support services in client operating systems, networks operating software or commercial-off the-shelf (COTS) office products. Technical support can include such as password resets, hardware issues related to damaged Peripherals, software related issues such as non-responding applications, identification of security incidents such as viruses and malwa
• 3 years’ experience working with an enterprise class IT Service Management tool to open, record, prioritize, match against other tickets in the system, track,, document, assign and close service request l/incident, problem and change tickets
• 3 years’ experience working with an Automatic Call Distribution telephony system to log in and out, set status, generate reports as required
• 3 year of experience with Active Directory
• Valid Federal Government Level II Secret, or Enhanced Security Level Clearance

NewFound Recruiting is a Canadian professional services company headquartered in Ottawa, Ontario, and is one of Canada’s leaders in professional staffing and recruiting. Currently, NewFound Recruiting is servicing clients across Canada, having established relationships in Ontario (Toronto and Ottawa), Alberta, British Columbia, Quebec, and Newfoundland. By applying innovative techniques, we match the right candidate with the right position. Our 20 years of industry experience give you the assurance that we will provide the right answers to your difficult questions.

At NewFound, we believe that diversity and inclusion among our teammates are critical to our success. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to age, race, colour, national origin, sex, gender, sexual orientation, religion, physical or mental disability, or any other category protected by law. All employment at NewFound is based on personal merit, qualifications, experience, ability, and job performance. NewFound welcomes and encourages applications from people with disabilities, and we will provide reasonable accommodations, accessible formats, and communication support upon request during the recruitment and selection process. If you require accommodation, please contact Human Resources at [email protected].