Appeals Processor

Job Requisition ID: 48427
Closing Date: 08/19/2025
​Agency: Property Tax Appeal Board
Class Title: OFFICE ASSOCIATE - 30015
Skill Option: Keyboarding
Bilingual Option: None
Salary: $4004-$5245 Monthly - CBA language applies
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 2
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• Receives correspondence from appellants seeking to file an appeal with the Board.
• Reviews and edits information on record against the submitted and cross-checks documents submitted to ensure accuracy and te appropriate identification of property in question.
• Enters such information as date appeal receive, appellant name, property identification number, county, township, disputed amounts, and year of appeal to generate docket numbers for future tracking of appeal.
• If appellant is not the property owner, adds the property owner as a potential intervenor by entering such informationas name, address, phone number, and attorney of record.
• Notes possible duplicate appeals or appeals potentially pending from prior years.
• Reviews and processes petitions, pleadings, motions, stipulations, Board orders and decisions where judgement, knowledge, and interpretation of evidentiary legal criteria is routinely applied.
• Generates correspondence for such Board actions as acknowledgements, incomplete appeals, county notifications, and extensions to the appellant, county, potential intervenor, or State’s Attorney; in the case of dismissals or defaults.
• Ensures that clearance has been obtained from a hearing officer or supervisor before notices are issued.
• Selects the applicable transaction screen in accordance with te appeal status and type of letter to be generated.
• Enters corresponding docket numbers and reviews information to identify possible errors or process inaccuracies before submitting it to the system.
• Closes out dockets where the Board has issued a decision; updates appeals system and generates cover letters to the appropriate parties.
• Provides customer service by responding to requests from taxpayers, lawyers, state and local officials, and potential intervenors for forms or other information.
• Performs other duties as required or assigned that are reasonably within the scope of those enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of high school and two years of office experience.
• Requires skill in typing accurately at 45 w.p.m.

About the Agency

The Property Tax Appeal Board (PTAB or Board) is a quasi-judicial body made up of five Board Members appointed by the

Governor, with the advice and consent of the Senate, and a professional staff to aid the Board. The PTAB was created in

1967 to provide an unbiased forum for taxpayers and taxing bodies outside of Cook County that are dissatisfied with

property assessments. In 1997, the PTAB's jurisdiction was expanded to include all Counties in Illinois. The Board primarily

considers appeals after decisions from County Boards of Review. The burden of proof before the Board is "a

preponderance of the evidence" when market value is the basis of the appeal or "clear and convincing evidence" when

unequal treatment in the assessment process is the basis of the appeal. The Board will only determine the correct

assessment of property on appeal based on equity and the weight of the evidence. The amount of the tax bill or the tax

rate used in the computation is determined by local county officials and may not be appealed to the Board. Likewise, the

Board has no jurisdiction to exempt property from taxation.

  Work Hours: 8:30 AM - 5:00 PM (Mon-Fri)
Work Location: 401 S Spring St, Springfield, Illinois, 62706
Agency Contact: James Moffat
Email: [email protected]
Phone #: 217-557-0122
Posting Group: Office & Administrative Support

This position [DOES NOT] contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]