Experienced Service Advisor - Stable Family Shop of 30 Years ( Up to $70k / Weekends Free / PTO)

Service Advisors: Ever feel like you're stuck in the middle of everything?

Customers are frustrated. Technicians are waiting on answers. The phones won’t stop ringing. And yet - somehow you’re expected to keep everything moving perfectly.

Now, maybe when you started at your current shop, things looked promising.

But over time the appreciation faded. The systems never improved. And the “we’re like family here” line turned out to be just something they say in job ads.

Now you're doing your best every day… keeping the front of the shop together… while quietly wondering if there's a place where things actually run better.

There is.

Some advisors have already found it - a shop where the owners actually care about the people on the team.

Where the customers trust the shop. Where the technicians respect the process. Where the Service Advisor isn’t just answering phones - they’re a key part of keeping the whole place running smoothly.

That shop is J&R Service Center.

Jeff Lee was a Master Tech by 21 . He didn’t build this place with sales gimmicks or pressure tactics. He built it the old-school way:

• Doing honest work.
• Taking care of customers.
• And surrounding himself with good people who care about doing things right.

Nearly 30 years later , that approach has built something special.

A loyal customer base. A strong reputation in the community. And a team that genuinely has each other's backs.

Now we’re looking for a Service Advisor who wants to be part of it.

✅ HERE’S WHAT WE PROMISE OUR SERVICE ADVISORS

• $30,000 – $70,000 per year , depending on experience and performance
• Monday through Friday only — your weekends are yours
• Paid holidays
• Paid time off

✓ A LOYAL CUSTOMER BASE THAT TRUSTS US - J&R has been part of this community for nearly 30 years . We have 3,000+ loyal customers who come back because they trust us. So you’re not constantly dealing with angry first-time customers - you’re building relationships with people who already believe in the shop.

✓ NO WEEKENDS. PERIOD - We believe people deserve a life outside the shop. Which means Monday through Friday only . Your weekends belong to you.

✓ A TEAM THAT ACTUALLY SUPPORTS EACH OTHER - The best Service Advisors succeed because they have the right team around them. Our technicians communicate. Our leadership listens. And everyone understands the goal: take care of the customer and take care of each other.

✓ WE INVEST IN OUR PEOPLE - Training matters. If you're not growing, we’re not doing our job. We provide ongoing training and support so you can become more valuable in your career - not just here, but in the industry as a whole.

✓ YOU WILL ALWAYS KNOW WHERE YOU STAND - No guessing games. We believe in clear communication, transparency, and treating people with respect. You’ll always know where you stand.

✓ YOU’LL BE PART OF SOMETHING SPECIAL - J&R is woven into this community. Some of our customers have been coming here since the first year we opened. When you take care of people like that, word spreads - and the shop continues to grow.

HERE'S WHAT WE STAND FOR AND HOW WE TREAT OUR CUSTOMERS…

✓ 498 REVIEWS AND A 4.8-STAR RATING – Nearly 30 years of doing right by people will do that. Our customers don't just leave reviews — they come back year after year, and they send their friends and family. That kind of loyalty gets earned one honest repair at a time. Don't take our word for it…

See what our customers have to say:

ABOUT J&R SERVICE CENTER

Jeff Lee opened J&R in a 2-bay shop in Gardner, IL in 1996 . He was a Master Tech by 21 - not a businessman who bought a shop, but a guy who loved the work and built something around doing it right.

Nearly 30 years later, J&R has grown to two locations , a team of skilled technicians, and a customer base that stretches well beyond the towns we serve.

People drive past other shops to come here. That says everything. Jeff and Amy are hands-on owners who are present in the shop and genuinely invested in the people on their team.

SKILLS AND TRAITS THAT HELP YOU SHINE IN THIS ROLE

• Previous experience as a Service Advisor or Service Writer
• Strong communication and customer service skills
• Ability to stay organized and manage workflow in a busy shop
• Positive attitude and team-first mindset
• Ability to explain repairs clearly and honestly to customers
• Professional demeanor with customers and coworkers
• Commitment to honesty and doing the job right
• You want to build a career — not just answer phones all day.

BUT… if you're looking for an easy job where you can coast, this probably isn't it.

HOWEVER… If you're looking for a shop where your work actually matters - this is it.

READY TO JOIN A SHOP THAT'S BEEN DOING RIGHT BY ITS PEOPLE FOR 30 YEARS?

We'd love to hear from you. Reach out however you're most comfortable:

• Apply directly on Indeed
• Drop your resume off in person
• Send Amy an email to start the conversation

J&R Service Center 1100 East Division Street ~ Diamond, IL 60416

Email: [email protected]

Not ready to commit, don't have a resume handy, or just have a quick question? Send Amy an email and let her know you saw the ad. No pressure - just a conversation.

Talk soon,

Amy & Jeff

J&R Service Center

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Job Type: Full-time

Pay: $30,000.00 - $70,000.00 per year

Benefits:

• Paid time off

Work Days:

• Monday to Friday

Experience:

• customer service / sales: 1 year (Preferred)
• automotive repair industry: 1 year (Preferred)
• Automotive Service Writing: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person