Victim Services Coordinator

Job Title:

Victim Services Coordinator

Reports to: Director, Violence Prevention

FLSA Code: Full-time, Exempt

Hours: 40-hour workweek; weekends and evening hours as needed

Program Area: Violence Prevention (VP)

Location: Men’s Center, 402 N St Louis Ave, Chicago, IL 60624

Position Summary

Demonstrating the mission and vision of Breakthrough Urban Ministries, the Victim Services Supervisor provides direct supervision of all Outreach Case Managers. Work includes providing consultation, training and direction to staff engaged in performing a variety of outreach, resource development and data entry.

Essential Responsibilities/Functions

• Maintains program oversight over the program’s overall activities.
• Ensures the CDPH monthly report and case management reports are submitted on the fifth of each month.
• Supervise, manage, train and coordinate the activities of all assigned staff using approved performance management processes and policies.
• Ability to stand in where there is a shortage of staff in the field and assume responsibility.
• Provides detailed statistical and narrative reports to the Associate Director.
• Attend and ensure meetings with related program partners
• Completes reports for funding agencies on a routine basis. Ensure all data is entered into the database daily.
• Identifies problems and develops in conjunction with staff and/or the Associate Director and develops and implements immediate corrective action plans.
• Monitor all case managers, victim advocates and outreach activities.
• Establishes and implements a system of internal quality management tracking and monitoring.
• Perform other duties as assigned.

Demonstrated Values

• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues
• Project a professional image to all internal and external customers ensuring proper grooming
• Promote customer care through all actions and behaviors
• Works effectively with diverse staff, communities and population served
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
• A passion for the mission of Breakthrough

Qualifications

Required

• Bachelor’s degree is preferred in a Human Services field OR minimum of three (3) years’ experience of case management or related experience OR a combination of related college coursework and related work experience.
• Minimum of two years supervisory experience.
• Experience with Microsoft Office, as well as the willingness to become proficient in other software packages and programs.
• Excellent communication, negotiation, and consensus-building skills.
• Good interpersonal, oral, and written communication skills.
• Flexibility and team-oriented.
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
• Prepare accurate reports.
• Experience supporting and working with victims and/or their family of gun violence.
• Trauma informed trained.
• Familiarity with the concepts of Restorative Justice practices.
• Must maintain a valid driver’s license along with daily access to a vehicle and acceptable driving record.

Knowledge, Skills & Abilities

• Knowledge of program outcomes and deliverables.
• Ability to maintain confidentiality
• Ability to relate well to and coordinate with the people being served, solve problems, communicate effectively, gather and analyze data and make concise, accurate reports, and recommendations.
• Must have the ability to use initiative, discretion and independent judgment in making decisions.
• Must be able to develop and manage a team to achieve stated goals
• Must be able to develop and sustain relationships with external stakeholders
• Must be able to develop and articulate a strategic vision for the program area.
• Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving ability.
• Promote customer care through all actions and behaviors.
• Ability to display a warm, supportive attitude toward all people.
• Ability to demonstrate initiative and follow through and be comfortable working in a changing environment.
• Demonstrates willingness to consistently improve work performance through their relationship and guidance.
• Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development.

SUPERVISION

• Supervise Victim Advocates
• Direction received from the Director, Violence Prevention

Physical Requirements And Working Conditions

Work Environment

While performing the duties of this job, the employee will work in a multi-purpose facility and/or outdoors and thus will be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but can be high depending on the activities in the facility.

Physical Demands

While performing the duties of this job, the employee is frequently required to walk and/or sit; use hands and fingers to feel objects, tools or controls, reach with hands and arms; balance; stoop; regularly talk or hear. The employee must be able to bend, stoop, pull, lift as well as have overhead extension of arms. Must be able to stand for long periods of time; be able to lift, carry or move at least 50 pounds. Must adhere to proper handling and lifting techniques. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions

Equipment Used

The employee will generally use general office equipment including but not limited to telephone, computer, calculator, copier, overhead projector, paper shredder, paper cutter, and filing systems.

Safety Requirements

Prior to the first day of work, must complete a criminal background and sex offender clearance.

Benefits

• Medical - We offer group medical benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO plans. Depending on the plan you choose, there may be no cost for an employee single coverage. There is a cost per pay period for coverage for family (i.e., employee plus spouse; employee plus child(ren) or employee plus spouse and child(ren).
• Dental - We offer group dental benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO. This is an employee paid benefit.
• Vision - We offer group vision benefits through UnitedHealthcare to full-time employees. This is an employee paid benefit.
• Life - Through UnitedHealthcare, we offer full-time employees term life insurance to the employee’s family in case of death. The cost of this benefit is paid fully by the organization.
• Short and long-term disability - If you become disabled, UnitedHealthcare provides both short-term and long-term disability insurance to full-time employees. The cost of this benefit is paid fully by the organization.
• 401 (k) Plan - We offer a 401(k) plan which is a tax-deferred annuity to assist full-time employees in planning for retirement. We match 50% of your contribution up to a total of 3% of your base salary.
• Section 125 Plan (FSA) - Through TASC, we allow full-time employees to make contributions toward premiums for medical insurance, out-of-pocket medical expenses, dependent care expenses, and/or transit and parking on a “before tax” rather than an “after tax” basis.
• Vacation Days - Full-time employees in this position are eligible to accrue vacation days at a rate of 6.67 – 13.33 days per month based on tenure with the organization.
• Personal Days - Full-time employees in this position are eligible for up to 3 personal days annually, pro-rated in year one.
• Sick Days - Full-time employees in this position are eligible for up to 10 sick days annually, pro-rated in year one.

Compensation

The actual salary within the range is determined by many factors including but not limited to skills, experience, education and internal equity.

$52,000 - $56,000/annually

Breakthrough is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, veteran status, political affiliation, sexual orientation, or any other non-merit factors. If a reasonable accommodation is needed for any part of the application and hiring process, please contact us at [email protected]. The decision to grant reasonable accommodation will be on a case-by-case basis.