Inbound Appointment Scheduler

Inbound Appointment Scheduler
Marketing Administrator

Location: Freeport, IL 61032 – This position is onsite

Pay: $70-$75K yearly total comp average
$20.00 per hour + commission percentage of total sales

Type: Direct hire

Schedule: Work days are Saturday, Sunday, and (3) weekdays
Weekdays: 11:00 AM to 7:00 PM or 12:00 PM to 8:00 PM
Weekends: 7:00 AM to 3:00 PM or 8:00 AM to 4:00 PM

Training schedule: M-F, 8:00 AM to 5:00 PM for about two weeks

Career outlook: Join a stable, growing team with abundant leads! Benefits include health, dental, vision, pet insurance, 401k with match, and more. Growing organization, terrific tenure, amazing training, great work environment, you have the opportunity to make an exceptional salary while working with wonderful people.

Summary:
This role is for the concrete division. Leads will write-in or call-in (multi-channel) and your job is to schedule them for estimates.

Job description:

1. Customer Communication: Serve as the primary point of contact for inbound calls, emails, texts, and web inquiries, ensuring professional and friendly engagement.
2. Appointment Scheduling: Coordinate and schedule estimates and consultations based on customer location, representative availability, and company objectives.
3. Schedule Management: Maintain and update daily calendars for sales representatives to optimize routing and minimize downtime.
4. Customer Service Support: Address general inquiries and resolve scheduling conflicts or discrepancies promptly and accurately.
5. Administrative & CRM Management: Keep customer records and appointment notes current in company systems while providing additional administrative support to marketing and sales teams.

What does success look like?
Ramp up period for commission is typically approximately 90 days.
There are many warm leads available in the pipeline, not enough Marketing Administrators to address the inquires.

Nice to have:

• Sales experience or experience overcoming objections
• CRM Excellence
• Energetic, people-oriented personality — thrives on engaging with others and building rapport. Ideal candidates often come from roles like bartenders, servers, hair stylists, or fitness instructors, where connecting with people is second nature. Ability to confidently encourage appointment bookings without being pushy is key.
  

Requirements:

• Must have previous experience in a customer-focused service role (open to hospitality, etc.).
• Must be computer proficient to navigate and learn CRMs, and multiple software systems.
• Must have professional verbal and written communication skills.
• High school diploma or equivalent
• Background check required