Customer Service - Sales Support Specialist

Job Description

Job Description

Pre-employment Requirements

• Authorized to work in the United States
• Fully vaccinated for Covid-19. (preferred)
• Drug screening
• Background Check

If you’re an assertive data-driven individual who prefers to achieve with and through others in a fast-paced environment where you get to learn about and have a critical position supporting our Sales Organization, not like a call center, but truly Sales support... please keep reading...

We are looking for an energetic self-starter to be a critical team member to our customer service and sales team. You will be assisting and partnering with the Customer Development Manager in interacting with the customer service team and Account Executives working on sales opportunities, customer contracts and support and overall management customer strategies. Your scope will be constantly growing and changing...

Sales Customer Interface: Proactively support and be responsible for inbound/outbound customer contact (phone, email, etc.) and contract administration. Exceptional computer skills.

Builds Relationships: Establishes and maintains relationships with Management, Executives, Account Executives and peers. Knows how to develop and gain trust of key relationships by demonstrating a data and fact-based focus.

Administration: Support the Customer Service and Account Executive Teams by responding to requests for updates on industry businesses or inputting data into our current Navision System, run reports and analyze customer information and needs, clerical duties like filing reports and documents, troubleshoot with Customer Service Sales team on innovative ways to improve process and the customer experience.

Attributes:

· Flexible, open-minded, proactive, problem solving approach to your daily work

· Have a passion for troubleshooting and providing a top notch customer experience

· Communicative and Confident - Ask questions and learn the business

· Fast Paced – Meet one challenge, look for the next challenge

· Detail Oriented – We need you to be data driven, accurate and thorough with a bias to move forward, have great attention to detail

· Attitude, are friendly, want to learn and be a team player

Job Responsibilities:

· Provide administrative and clerical support to Customer Development Manager and other department leads, be able to multi-task, solve problems, take direction and be accountable for interface and interactions with other team members and customers service team.

· Work with customers and cross-functional colleagues to resolve inquiries regarding customer settlements by performing complex analysis.

· Quarterback and directly participate in the customer settlement process, assuring timely and accurate communication and funds transfer to customers for all lots scheduled on a daily basis.

· Be a strong contributor to developing and enhancing processes to further improve the speed and quality of Sipi’s settlement performance. The goal is to further differentiate Sipi from competitors through a superior customer experience.

· Position will further develop into managing weekly and monthly volume scoreboards and related analytics. Along with assisting accounting in developing profitability by customer and material type metrics.

· Always additional duties...especially if you are a self-starter.

Experience:

Degree: College is preferred, but not necessary

Knowledge: 3+ years with SALES administrative/clerical experience

Computer skills: Need to be excellent or above average

Sales Customer Support: 3+years

Job Type: Full-time