Patient Support Specialist
This role serves as the first point of contact for patients. Key responsibilities include:
- Welcoming patients
- Updating demographic and insurance information
- Assisting with Medicaid and benefit applications
- Coordinating patient appointments and follow-up care
- Supporting patient portal enrollment
- Collecting payments
- Ensuring accurate documentation and daily reconciliation of patient encounters.
At a minimum:
- High school diploma
- Two years of experience in a clinical or customer service position
- Fluent in English and Spanish
- Excellent customer service and communications skills
The rate for this position is $18.00 - $21.00 per hour depending on experience. IWS Family Health provides a competitive salary and benefits plan, including generous Paid Time Off (PTO), paid holidays, health, dental, life, disability and vision insurance options, a medical expense reimbursement plan, and a 403(b) option.
Organizational Overview
IWS Family Health (IWS) is a more than 100-year-old organization dedicated to helping children and families grow healthy, strong, and confident by providing trusted, high-quality, coordinated healthcare. At IWS, we envision a community where every child and family thrives with healthy bodies and minds.
Our Logan Square location offers full-service care including pediatrics, family medicine, behavioral health, dental services, and more. Our new pediatric site in Dunning extends our reach, and we’re excited to soon open our third location in Belmont Cragin.
We recognize that health is not one-dimensional. It’s complex. It’s personal. It involves the body, the mind, the community, and often, social and economic realities that cannot be ignored. That’s why we’ve embraced an integrated approach that meets children and families where they are—one that blends complementary healthcare services into a coordinated, person-centered model of care for better outcomes.We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law. We provide reasonable accommodations for qualified individuals with disabilities and for religious practices and beliefs.
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