Helpdesk Technician

Job Description

The CCC IT Help Desk Technician provides internal local and remote support for employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. You will be considered as CCC's front line, the face of IT and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by CCC. The CCC IT Help Desk supports Macs and PCs, video conferencing, printers and other common office equipment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Qualifications

· Proven working experience in providing help desk support, Live phone troubleshooting required.

· Ability to learn and pick up concepts quickly

· Windows 10, Mac OS X, and Office 365

· Active Directory user maintenance preferred

· Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices

· Client PC connectivity - ethernet, TCP/IP

· Strong customer service and troubleshooting skills

· Ability to communicate technical information, both verbal and written, to a wide range of end-users.

· Experience working with virtual / remote staff members

· One year experience working in a Windows/Mac environment

· Bachelor's degree in Information Technology, Computer Science, or equivalent work experience Linux Experience

Telecommunication migration experience

AV Support - internal streaming via Teams/Zoom