Branch Mortgage Loan Officer

At Consumers Credit Union, we’re all about empowering our Members with smart financial solutions— and that starts with helping them secure their dream homes. If you’re passionate about mortgages, building relationships, and making a real difference, we want you on our team!

As a Branch Mortgage Loan Officer, you'll be responsible for initiating mortgage loan applications through existing Member relationships, as well as through new business development initiatives.

Location : Enjoy variety in your week by splitting your time evenly between our Streamwood and Carol Stream branches. You’ll have the opportunity to collaborate with two great teams and build relationships across both locations.

What You’ll Do:

• Connect with existing and prospective Members via branch referrals, closed‑loan lists, other lead sources—and initiate loan applications.
• Educate Members on current mortgage rates and the full range of lending services CCU offers.
• Actively engage with assigned branch teams and participate in community events to boost outreach and sales opportunities as well as represent CCU at various functions to uncover new business opportunities.
• Set clear expectations for borrowers and work collaboratively with both the Member and operations teams to ensure a smooth and timely experience.
• Provide superior customer service and deep product knowledge to build and maintain strong Member relationships.
• Ensure loan applications are entered accurately and completely; maintain records and report regularly to management.
• Identify cross‑sell opportunities and use in‑person, phone, email, and written communication to help branch business grow. Assist in developing promotional strategies to meet sales goals.
• Stay sharp on new products, selling techniques, and market trends while adhering to real‑estate lending laws and regulations.

What We’re Looking For:

• Bachelor’s degree in Business or a related field—preferred
• At least 3 years’ experience in mortgage lending—minimum
  • In addition, banking experience and 2+ years’ experience in customer service or a related area is a plus!
• High proficiency and comfort level with Encompass, Optimal Blue, MS Office and other systems and software is preferred
• Strong relationship‑building and communication skills
• Detail‑oriented, proactive, and comfortable balancing outreach, education, and application processing
• Knowledgeable about lending laws and regulations and committed to compliance
• Passionate about helping Members and working in a high‑energy team environment

Ready to help our Members turn their homeownership dreams into reality? Apply now and let’s build something great together!

Compensation & Benefits

The salary range for this role is $20.1644 to $30.24 per hour. This role is eligible for sales incentives. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page:

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We’ve been recognized as a Great Place to Work®, and we’re committed to growing both our business and our people. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: [email protected] or 877-275-2228.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.