Implementation Specialist, Global Dining

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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Dining Implementation team is seeking an Implementation Specialist to play a vital role in successfully onboarding partners. In this role, you’ll manage the full implementation process from handoff through launch, ensuring a smooth and exceptional partner experience. You’ll combine product expertise, project coordination, and partner engagement to deliver high-quality implementations that set up partners for long-term success.

Responsibilities

• Manage the end-to-end onboarding process for partners, from initial planning to launch and handoff to support.
• Configure partner dashboards, facilitate onboarding meetings, and deliver tailored training sessions to equip partners with the knowledge and skills to use the software successfully.
• Monitor partner success, proactively identifying at-risk partners and collaborating with internal teams to resolve issues.
• Analyze and anticipate partner needs, identifying solutions in real time.
• Communicate partner needs and feedback to internal teams to improve product and processes.
• Collaborate with cross-functional teams (sales, imports, product, partner success, support) to ensure smooth implementations.
• Support escalation and incident management by coordinating resources and driving resolution.
• Investigate and resolve issues in a timely and effective manner.
• Contribute to project planning, including timelines, coordination, and risk identification.
• Track project progress and adjust as needed to meet goals.
• Identify opportunities for process improvements and implement best practices.
• Participate in initiatives to scale operations.
• Proactively suggest improvements to products and processes and share with the internal team.
• Contribute to team and departmental initiatives that align with company-wide goals.
• Foster a positive, respectful, and collaborative work environment.

Who We’re Looking For

• Bachelor’s Degree or equivalent experience
• 1 years of experience in implementation, partner success, or customer service in B2B software (SaaS preferred)
• Project management skills, including leading meetings, creating status reports, managing project plans, and tracking risks/issues
• Familiarity with hospitality industry terminology and workflows
• Experience building and managing partner relationships across all levels of management
• Strong communication, presentation, and interpersonal skills
• Ability to learn quickly, prioritize, and multi-task in a fast-paced environment
• Strong analytical and problem-solving skills, with experience interpreting data and addressing ad-hoc customer requests
• Proficiency with Excel and Salesforce
• High level of professionalism and strong work ethic

Qualifications

Salary Range: $65,500.00 to $102,500.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Job: Sales

Primary Location: US-New York-New York

Other Locations: US-Illinois-Chicago

Schedule Full-time

Req ID: 25020852

If you have questions about this posting, please contact [email protected]