On Ground Supervisor

We are looking for a proactive and detail-oriented On Ground Supervisor to manage the weekly operational tasks for our Airbnb properties. You will be the primary on-site point of contact responsible for coordinating housekeeping, maintenance, guest check-ins/check-outs, and ensuring a 5-star guest experience.

Key Responsibilities:

Guest Operations:

1. Oversee smooth guest check-in and check-out processes.

2. Ensure all properties are guest-ready prior to arrival (clean, stocked, and fully functional).

3. Provide in-person support for special requests, or escalated issues.

4. Conduct periodic property walkthroughs to ensure quality and presentation standards.

Housekeeping & Maintenance Coordination:

1. Coordinate with cleaning teams to maintain high standards of cleanliness.

2. Monitor housekeeping schedules and ensure timely turnovers between stays.

3. Identify and report maintenance issues; liaise with contractors/repair teams for quick resolution.

4. Maintain an inventory of household items and coordinate restocking.

Team Supervision:

1. Supervise and guide part-time staff, cleaners, and third-party vendors.

2. Ensure team members follow standard operating procedures (SOPs).

3. Train new cleaning or support staff as needed.

Quality Control:

1. Perform regular inspections to ensure properties meet brand and safety standards.

2. Collect guest feedback and implement improvements.

Logistics & Reporting:

1. Maintain records of incidents, damages, and maintenance issues.

2. Submit daily/weekly reports to management on property status and operations.

Requirements

1. Strong leadership and problem-solving skills.

2. Excellent communication and interpersonal skills.

3. Ability to work flexible hours, including weekends and holidays.

4. A valid driver's license and ownership of a reliable vehicle.

5. Comfortable performing basic handyman tasks.

6. Required working hours — 25 hours per week.

7. The role requires working from the office — approximately 1–2 days for site visits, 2–3 days in the office, and 1 day working from home .

Benefits

- Bi Weekly Payroll Process

- Opportunity to work in a dynamic and fast-paced environment.