Enterprise Account Manager

Job Summary

An Enterprise Account Manager at SoftwareOne is responsible for cultivating and nurturing deep client relationships nationwide within our top-tier Enterprise accounts while delivering the best of our software solutions. Taking ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling opportunities. Collaboration with Operations, CSMs and Presales will be essential to ensure seamless solution delivery. Leveraging the diverse resources within SoftwareOne to address client queries promptly and effectively, ultimately driving client satisfaction and business growth. 

Role & Responsibilities

• Cultivate and nurture deep client relationships with Enterprise clients, including establishing executive-level (Sr. Director+) connections.
• Own end-to-end opportunity creation for services and marketplace, and deal closure for assigned Enterprise accounts.
• Own revenue, profit/loss, and growth objectives for assigned client accounts. Identify opportunities for upselling, cross-selling, and contract renewals, maximizing the value of SoftwareOne's offerings to clients.
• Drive new bookings (services and marketplace), and strategic renewals for existing Enterprise accounts.
• Work closely with Operations, CSMs and Presales to ensure timely and successful delivery of solutions to clients. 
• Coordinate with internal teams to address client needs and resolve issues efficiently.
• Monitor the progress of solution delivery, ensuring that client expectations are met or exceeded. 
• Proactively identify and address any roadblocks or challenges that may arise during implementation.
• Engage with technical experts, consultants, and other relevant teams as needed to support client requirements.
• Track key performance metrics related to revenue, client satisfaction, and account growth. 
• Prepare regular reports and updates for internal stakeholders, highlighting achievements, challenges, and action plans.

Travel ability to 30-35%