Division Manager

Audio Visual Division is responsible for overseeing the overall strategic direction, operations, and financial performance of the AV Division headquartered in Naperville, Illinois. This role includes direct accountability for the Naperville office’s staffing, service delivery, project execution, client satisfaction, and division-level profitability.

The Division Manager will not only drive AV-related business development in this market but also act as a strategic ambassador promoting client’s full suite of service offerings, including:

• Audio Visual Integration
• Security Systems (Access Control, Video Surveillance, Intrusion Detection)
• Structured Cabling and IT Infrastructure
• Cybersecurity Solutions
• Managed IT Services
• Software Solutions
• Design-Build Services
• Comprehensive Service and Support

Key Responsibilities

• Lead all aspects of AV Division operations from the Naperville office, including project delivery, engineering, estimating, sales support, and staffing.
• Drive expansion efforts into Chicagoland and Northern Indiana, leveraging a strong industrial, educational, and commercial base, including: Target verticals such as education, healthcare, manufacturing, biotech, automotive, and commercial real estate.
• Promote Pace Systems’ cross-service integration to new and existing clients across markets.
• Sales & Pre-Sales Engineering Support
• Review needs assessments, designs, and labor estimates; provide strategic input for major project proposals.
• Guide solution architecture including AV systems design, BOM development, and infrastructure recommendations.
• Oversee or contribute to proposal submissions and executive-level presentations.
• Engineering & Delivery Oversight
• Supervise or coordinate creation of system drawings, acoustic analysis, equipment selection, and commissioning requirements.
• Ensure compliance with best practices, code, and Pace’s Engineering/Installation standards.
• Provide escalation-level support during commissioning and client training phases.
• Team Leadership & Office Operations
• Lead the Naperville AV team, including engineers, estimators, CAD staff, and field technicians.
• Provide mentorship, accountability, and performance oversight to ensure operational excellence.
• Maintain direct relationships with key customers and ensure high satisfaction with ongoing service and project outcomes.

Qualifications & Requirements:

• 8+ years in AV or integrated technology systems is required.
• 3+ years in a divisional or operational leadership role is required.
• Demonstrated experience with complex AV project delivery and inter-departmental coordination.
• Strong business acumen with an ability to grow revenue streams and expand geographic markets.
• Technical proficiency in AutoCAD ( required ), BlueBeam, SharePoint, and Microsoft Office Suite.
• Excellent communication and relationship-building skills; must be able to engage clients from the executive level to technical stakeholders.
• Valid driver’s license and willingness to travel regularly throughout Illinois, Michigan, and Indiana.