OFFICE ADMINISTRATOR III

Job Requisition ID: 49486

Opening Date: 09/02/2025
Closing Date: 09/15/2025
​Agency: Department of Human Services
Class Title: OFFICE ADMINISTRATOR III - 29993
Skill Option: General/Multiple Areas
Bilingual Option: None
Salary: Anticipated Salary $4,414-$5,926/month ($52,968-$71,112/year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:

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This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Monitors clerical staff engaged in the establishment and maintenance of a complex filing system pertaining to excess assistance and Non IV-D cases. Serves as a working supervisor. Serves as the liaison to Bureau and Department staff and internal/external stakeholders in the implementation of an electronic record keeping project. Directs the work of support staff performing routine clerical support functions. Confers and assists Bureau staff regarding operational needs related to excess assistance and Non IV-D cases derived from the Accounts Receivable System (ARS), Integrated Eligibility System (IES), and/or SAP.

Essential Functions

• Monitors clerical staff engaged in the establishment and maintenance of a complex filing system pertaining to excess assistance and Non IV-D cases.
• Serves as a working supervisor.
• Serves as the liaison to Bureau and Department staff and internal/external stakeholders in the implementation of an electronic record keeping project.
• Directs the work of support staff performing routine clerical support functions.
• Confers and assists Bureau staff regarding operational needs related to excess assistance and Non IV-D cases derived from the Accounts Receivable System (ARS), Integrated Eligibility System (IES), and/or SAP.
• Performs other duties as assigned or required which are reasonably within scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of study at a secretarial/business college and one (1) year of office experience OR completion of high school and three (3) years of Office Assistant experience OR three (3) years independent business experience.

Preferred Qualifications

• Two (2) years of supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off.
• Two (2) years of experience monitoring clerical staff engaged in the establishment and maintenance of a complex filing system for a private or public organization.
• Two (2) years of experience utilizing office procedures and programs researching volumes of overpayment files for a private or public organization.
• Two (2) years of experience multitasking, analyzing workloads and establishing priorities and/or deadlines for special projects.
• Two (2) years of experience training, sorting and distributing incoming mail ensuring confidential and sensitive material is distributed to the proper areas.
• Two (2) years of experience operating manual and automated office equipment.
• Two (2) years of experience utilizing Microsoft Office Suite or similar work processing/spreadsheet/database software.Two (2) years of experience monitoring clerical staff engaged in the establishment and maintenance of a complex filing system for a private or public organization.

Conditions of Employment

• Requires the ability to lift items weighing up to 50 pounds, including overhead lifting.
• Requires the ability to stand for long periods of time.
• Requires the ability to bend and stoop.

* The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: 8:30am-5:00pm, Monday - Friday; 1 hour unpaid lunch.

Bureau of Collections/Records Center

Work Location: 600 E Ash St, Springfield, Illinois, 62703

Office of Fiscal Services

Bureau of Collection Services

Administrative Support

Agency Contact: [email protected]

Posting Group: Office & Administrative Support; Social Services

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the for State employees and review the

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]