Bilingual Spanish/English-Loyalty Services Representative
Job Description
Job Description
We are looking for a Bilingual Spanish/English Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will provide exceptional support to policyholders, leveraging your communication skills to address inquiries and resolve issues effectively. This is a long-term contract position with opportunities for growth and development.
Responsibilities:• Deliver outstanding customer service to policyholders through inbound and outbound calls, addressing inquiries and resolving service or claims-related issues.
• Assist customers who wish to cancel their insurance policies by highlighting product benefits and finding solutions to retain them.
• Collect and process premium payments, including past due amounts, while ensuring accurate data entry across multiple applications.
• Provide clear instructions and set expectations for policyholders, ensuring their needs are met.
• Consistently achieve departmental performance metrics, including quality standards, average handle time, and other KPIs.
• Conduct needs analysis assessments to determine policyholder requirements and offer appropriate solutions.
• Collaborate with team members and leadership to support process improvements and provide feedback.
• Exhibit professionalism and align with organizational values, demonstrating strong leadership traits.
• Adapt to various shifts within the designated work schedule as required.
• Undertake additional tasks as assigned to support organizational objectives.• High school diploma required; bachelor’s degree preferred.
• Proficient in both Spanish and English, with excellent verbal and written communication skills.
• Previous experience in customer service or sales is a plus.
• Licensed to sell health/life insurance is advantageous.
• Strong critical thinking and problem-solving skills.
• Ability to collaborate effectively with others to resolve complex issues.
• Familiarity with data entry and payment processing systems.
• Commitment to delivering high-quality service and meeting performance metrics.
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