Senior Manager, Technology Business Partner

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

Technology Business Partner (Sr. Manager)

Position Summary

We are seeking a motivated and collaborative Technology Business Partner (TBP) to serve as a key connector between our centralized technology teams and field business operations leaders across a federated enterprise model. This role is responsible for understanding the needs, priorities, and challenges of our field operations AND the needs, priorities, and challenges of our technology operations, serving as a trusted advisor to ensure the right technology conversations are happening at the right time-and that field perspectives are represented in enterprise planning. If you are energized by partnership, communication, and making sure technology delivers real business value, this is the role for you - you will help bridge the gap between enterprise technology and frontline excellence-shaping not just systems, but how people experience and benefit from them.

Leadership and Relationship Management Duties

• Act as the primary point of contact between field COOs across several regions, Lines of Businesses (LOBs), and the centralized tech organization

• Understand the portfolio of enterprise products and services across HUB

• Learn the business as well as people within the business to understand and articulate business objectives, priorities, perspectives, and critical business issues

• Cultivate strong, trust-based relationships with IT colleagues and senior business executives

• Know how to navigate the IT organization and be able to inspire excellent support and good business partnership throughout all levels of IT

• Facilitate regular touchpoints, check-ins, and regional/LOB advisory conversations with field and tech leadership

• Guide technology conversations with a focus on value realization and business impact

• Share insights and lessons learned across teams and regions

• Monitor satisfaction with services, tools, and support models in the regions/LOBs

• Surface patterns and needs related to service tickets, outages, tool usage, and knowledge gaps

• Improve outcomes through collaboration with PMO, Service Management, Change, and Training teams to ensure regional/LOB perspectives are captured in change initiatives, system implementations, service upgrades, etc. and to:

• Drive identification, planning, and tracking of business value from tech initiatives

• Partner with centralized teams to adapt or extend solutions for field success

• Support technology readiness, rollout, and adoption across the business

• Actively participate in stakeholder feedback, retrospectives, and learning loops

• Provide second level escalation support to the business leaders where the technology processes do not provide the desired outcomes

• Shepherd the intake process, collaborating with business leaders to identify business capability needs that lead to the right Demand requests.

• Facilitate the development of business cases and broker negotiations and decisions where new capabilities are needed

• Help business partners think beyond the immediate ask toward scalable solutions

• Coordinate between technology, operations, vendors, support teams, and leadership

• Work collaboratively with other Technology Business Partners in developing and implementing the team objectives and strategy, own and drive execution

• Stay current with industry trends and BRM best practices

Required Qualifications

• 3+ years as a Business Relationship Manager (BRM), Program Manager, Portfolio Manager (or similar)

• 7+ years of IT leadership / management experience

• Track record of developing and managing trusting relationship with executives and other leaders

• Demonstrate reliability, credibility, and empathy in every interaction

• Strong background in stakeholder engagement across matrixed or federated organizations

• Skilled at presentation and persuasion; know how to adjust message for technical and non-technical audiences

• Deeply experienced at writing and presenting business cases and investment narratives within formal governance structure

• Experience in partnering with technology teams to deliver highly complex IT programs and projects

• Passionate about delivering business value to business partners and end users

• Customer centric mindset that anticipates business needs and responds positively to feedback

• High emotional intelligence, with the ability to lead, effectively communicate, motivate and influence without direct authority

• Proficient at driving transformational change in large organization with varied stakeholders

• Proficiency in using tools such as MS Office Suite, MS Project, Visio, and SharePoint

Other Helpful Qualifications

• Insurance or insurance brokerage industry experience is a plus

• Digital Product Management / Ownership

• Have led or made significant contributions to a digital transformation program

• M&A integration experience

• Enterprise Architecture experience

Education:

• 4-year degree required

• MBA is a plus

• BRMP or CBRM certifications preferred

Travel Expectations

• 10-25% travel

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International , you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $ 130,000 to $150,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Information Technology

Required Experience: 7-10 years of relevant experience

Required Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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