Information Technology Analyst I - 26-00407

Job Title: Information Technology Analyst I

Location: New York, NY

Duration: 27-Week Contract

Schedule: Monday–Friday | 8:00 AM – 4:00 PM (60-minute break)

Pay Rate: $23–$26 per hour

Job Summary

"Navitas Healthcare, LLC" seeking a motivated and detail-oriented Information Technology Analyst I to support day-to-day IT operations within a healthcare environment. This role provides technical support, system troubleshooting, and basic systems analysis to ensure reliable technology services for clinical and administrative users. The ideal candidate is customer-focused, technically curious, and comfortable supporting users across varying technical skill levels.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support to end users, including clinical staff

• Troubleshoot hardware, software, network, and application-related issues

• Assist users with account setup, system access, and login issues

• Install, configure, and maintain workstations, peripherals, and related equipment

• Monitor system performance and escalate complex issues as appropriate

• Support healthcare information systems and related workflows

• Perform basic analysis and resolution of HL7 interface issues, when applicable

• Manage incident tickets, documentation, and status updates using IT service tools

• Collaborate with IT teams on system enhancements, upgrades, and improvements

• Maintain accurate records of issues, troubleshooting steps, and resolutions

• Deliver excellent customer service and provide technical guidance to users

• Assist with special projects, system deployments, and testing activities as needed

• Adhere to organizational policies, data confidentiality standards, and IT security protocols

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)

• Strong customer service, communication, and interpersonal skills

• Analytical mindset with effective problem-solving abilities

• Ability to support users with varying levels of technical expertise

Preferred Qualifications

• 1–2 years of experience in IT support, help desk, or technical operations

• Exposure to healthcare information systems (HIS) or clinical environments

• Working knowledge of:

  • HL7 messaging standards

  • Microsoft Office Suite (Excel, Word, Outlook); familiarity with MS Project and Visio a plus

  • Windows and UNIX operating systems

  • Databases such as Oracle and SQL

  • Basic programming or scripting (Java, HTML, Visual Basic, C/C++, Perl)

    
    

For more details contact at [email protected] or Call / Text at 516-862-1169.

About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.