Restaurant Manager

Ballyhoo Hospitality is currently seeking an experienced Restaurant Manager to join our talented team.

Benefits & Perks: Health, Dental, and Voluntary Benefits Package, 401(k) program, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 12+ establishments!

About Ballyhoo Hospitality: Back in 2009, Ryan and Anna O’Donnell opened Gemini in Chicago with a simple idea: create a place where people felt truly at home. It wasn’t about trends, it was about genuine hospitality, familiar faces, and honest food served with care. That spirit became the foundation for Ballyhoo Hospitality.

Today, Ryan and partner Jon Farrer continue to grow Ballyhoo with the same community-first mindset. More than a restaurant group, Ballyhoo is built on connection — the teams who bring warmth to every shift, the guests who feel like neighbors, and the neighborhoods that have supported them from the beginning.

From thoughtful growth to initiatives like Dine & Donate, Ballyhoo believes hospitality goes beyond the table. It’s about creating places people return to again and again, not just for the food, but for the feeling.

OVERVIEW: The Restaurant Manager is responsible for the oversight and coordination of planning, organization, training and leading initiatives aimed at achieving established objectives in sales, cost management, employee retention, guest experience, food quality, and adherence to cleanliness and sanitation standards. Manager at Ballyhoo Hospitality supports the General Manager in leading all aspects of restaurant operations while providing exceptional hospitality and cultivating relationships with internal and external guests.

GENERAL EXPECTATIONS:

• Act with the utmost integrity and professional knowledge to uphold the established culture, values, and mission of Ballyhoo Hospitality and its partners.
• Collaborate closely with the management team to cultivate a positive and respectful work environment.
• Ensure that all guests receive welcome, professional gracious service at all times
• Execute all job responsibilities with efficiency, respect, professionalism, teamwork, comprehensive knowledge, patience, keen awareness, compassion, and courtesy.
• Possess a thorough understanding of all systems, and standards in Restaurant Operations.
• Propose constructive solutions to issues and contribute actively to the decision-making processes
•  Maintain clean and organized workstations that are cohesive with the restaurant’s philosophy, culture and standards of excellence. 

ESSENTIAL JOB FUNCTIONS:
These job functions include but are not limited to the following duties, additional duties may be assigned.

• Direct and manage guest service operations.
• Spearhead and promote restaurant programs aimed at delivering exceptional guest experiences.
• Maintain and ensure the highest standards of hospitality are consistently delivered.
• Execute store opening and closing procedures as scheduled.
• Collaborate with the leadership team on ensuring team members are equipped with necessary knowledge and tools to be successful in their assigned roles.
• Prepare and conduct daily pre-shift meetings and develop effective floor plans.
• Coach and develop team members on all aspects of hospitality and service. 
• Cultivate an environment that produces successful employee retention. 
• Absorb hourly roles when needed to benefit guest experience and success of the entire team.
• Conduct facility inspections and report maintenance requirements to the appropriate personnel.
• Contribute and participate in Weekly Manager Meetings

REQUIRED QUALIFICATIONS:

• Minimum of 4 years’ experience in the restaurant/hospitality industry required.
• Must have a working knowledge of restaurant management and operations.
• Excellent communication skills are essential.
• A genuine interest in creating exceptional guest experiences through hospitality. 
• Solutions-oriented approach with the ability to support restaurant goals and objectives,
• Prior experience with restaurant management software systems (i.e. Toast, Resy, Hotschedules, R365) is preferred.
• Demonstrated leadership qualities and the drive to cultivate a hospitality-focused service culture.
• Ability to maintain a standing position for a minimum of eight hours per day.
• Ability to reach, bend, and frequently lift up to 50 pounds.
• Must possess the stamina to work a minimum of 40 hours per week.

Why Join Us?

• Opportunity to work in a dynamic and friendly environment.
• Gain valuable experience in the hospitality industry.
• Be part of a team that values growth and development.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their relevant experience.

Ballyhoo Hospitality Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.