Patient Service Representative (PSR) - Neurosurgery
- Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
- Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
- Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
- Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
- Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
- Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
- Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
- Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
- Performs other related duties as required.
- Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
- Enters patient charges into the EMR system according to established policies and procedures.
- Batches encounter forms and balances charges.
- Ensures the availability of properly prepared patient medical records, daily schedules and related forms.
- Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments. Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
- Releases information from records, only according to corporate policies and procedures.
- High school diploma or equivalent.
- One to two years related customer service experience
- Experience handling difficult caller/customers/patients.
- CRT/PC experience in a customer service setting.
- Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.
- Strong communication skills.
- Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
- Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared workspace.
- Exposure to ill patients.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
Recommended Jobs
Account Exec., or Senior Account Exec., Sponsorship & Experiential Marketing
Background Location: Hybrid – work-from-home and office: 303 E Wacker Dr., Suite 2200, Chicago, IL Type: Full-time, permanent position Division: Agency Services Reports to: Account Direct…
Senior Test Engineer
LiquidPiston is seeking a Sr. Test Engineer to assist in development of our rotary IC engines. As Sr. Test Engineer you will: Design, develop, operate, and maintain engine dynamometer test ce…
Junior Preschool Lead Teacher
Job Description Job Description Sonnets Academy is seeking an experienced full time Early Childhood Lead Teacher to join our Junior Preschool Team. Sonnets Academy is seeking a kind, imaginative,…
Senior Analyst, Cybersecurity GRC
Senior Analyst, Cybersecurity GRC, Chicago, IL The Senior Analyst, Cybersecurity GRC will administer the completion of compliance-related client requests to assess security policies and procedures…
Site Manager - Car Wash
A Site Manager will ensure that daily operations of the car wash are running successfully and provide support throughout the entire wash process to guarantee a Good, Clean, Fun car wash experience. P…
Field Service Technician - Mechanical
The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them! Why work here? Are you interested in being part of a team that makes a difference? Jo…
Certified and Registered Medical Assistant CMA RMA
Certified and Registered Medical Assistant Job Summary The Certified/Registered Medical Assistant-CMA/RMA works with general methods and procedures, exercises considerable independent judgement to s…
Engineering Technician VII
Engineering Technician VII JOB-10044712 Anticipated Start Date 08/25/2025 Location Overland Park, KS Type of Employment Contract-to-Hire Employer Info Our clien…
Fitness Trainer
Benefits: ~401(k) matching ~ Dental insurance ~ Health insurance ~ Opportunity for advancement ~ Vision insurance Job Summary The Fitness Trainer will be responsible for runni…
Civil Engineer Intern - Transportation
Job Description Job Description Civil Engineer Intern - Transportation | Pay is based upon candidate experience and qualifications, as well as market and business considerations. Employment…