Analyst, Business Operations (Chicago)

Who You’ll Work With

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

At Slalom we are passionate about and dedicated to building a diverse and inclusive team,

recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways.

The Business Operations team supports sales, account, and engagement leaders. We bring efficiency to internal functions and enable consultants to focus their time on our clients.

What You’ll Do

The Business Operations Analyst will be responsible for the end-to-end operations of one or more portfolios (~ 50M annual revenue). This role is focused on operational execution, process facilitation, and business insights, while collaborating with internal teams to utilize standardized reporting solutions. You will report to the Mid America Business Operations Manager.

Responsibilities include:

• Assist pursuit leads in maintaining sales, opportunity, and staffing data in our systems
• Facilitate deal review process and governance
• Support account planning processes
• Facilitate account onboarding and offboarding for strategic accounts (background checks, client credentials, equipment, etc.)
• Monitor engagement financials and partner with delivery teams to mitigate risks
• Validate and reconcile consultant time entry
• Interpret and deliver standard metrics and reporting to support account, industry, and market leaders; partner with analytics teams when new reporting is required
• Act as a liaison to the Engagement Management Office and other global services teams to resolve operational issues, clarify process, and research complex questions
• Translate global Slalom priorities into actions and execute within your portfolio(s)

What You’ll Bring

• 1-4+ years professional work experience
• Strong interpersonal communication skills, with ability to distill information for an executive audience and make complex information easy to understand
• Financial aptitude
• Ability to multi-task and prioritize
• Strong analytical and problem-solving skills, with the ability to apply insights to operational decisions
• Experience using Microsoft technologies, including Excel, to track information, analyze trends, and support business decision-making
• Interest in identifying and driving process improvement

Preferred experience:

• Professional services industry experience
• Salesforce or similar CRM tool [MM1] [CT2]
• Experience using dashboards in Power BI or similar analytics tool

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range for this position is $55,000 to $75,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: [email protected].

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact [email protected] if you require accommodations during the interview process.