Administrative assistant

About Us

Thatcher Oaks is Chicagoland’s premier commercial awning company and has been family-owned and operated for over 40 years. We’re a small business with a big presence in our industry, and we’re proud of our loyalty to our hard-working team — more than half of our employees have been with us for over 10 years, and many for much longer.

We have a strong culture of promoting from within, especially for those who show initiative. Thatcher Oaks is focused on continuously growing our business while supporting and encouraging professional growth in our employees. Visit us at to see our work!

Benefits

• Two weeks paid vacation, two paid sick days, and seven paid holidays
• Healthcare (medical, dental, and vision) after 60 days
• 401(k) program with company contributions after 90 days

Position: Administrative Assistant

We’re looking for an Administrative Assistant who is reliable, organized, and a great communicator. Being a small business, we need someone who is enthusiastic about assisting wherever needed — a true team player.

As our Administrative Assistant, you’ll play a key role in supporting both office operations and customer relationships, helping ensure every project runs smoothly from start to finish.

Candidates must have strong verbal and written communication skills, as they will interact daily with customers over the phone and via email. We emphasize exceptional customer service and are looking for someone our customers will find warm, friendly, and helpful. The ability to self-direct, stay organized, and switch easily between tasks is essential.

Key Responsibilities

• Answer and direct phone calls; respond to customer inquiries via phone and email
• Take incoming leads via phone and email submission and enter them into our database
• Call customers to schedule installation and service calls
• Maintain organized digital and physical filing systems
• Coordinate water delivery, order office supplies, and handle general office duties
• Maintain service and I-Pass records for company trucks; annually update license plate stickers
• Call customers regarding outstanding payments
• Provide exceptional customer service with a warm, professional attitude
• Jump in where needed — we value team players who are adaptable and proactive

Qualifications

• Proficiency with Microsoft Outlook, Word, and Excel (QuickBooks experience is a plus)
• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Ability to prioritize and switch between tasks efficiently
• Reliable transportation to and from work
• Must be able to pass a background check

Schedule

This is a full-time position , 40 hours per week.
Hours: 8:00 AM – 4:30 PM, Monday through Friday
Includes a half-hour lunch break and two paid fifteen-minute breaks.

Ideal Candidate

You’re friendly, dependable, and take pride in doing your work well. You enjoy helping others, staying organized, and keeping things running efficiently. You thrive in a small business environment where teamwork and initiative are valued.

How to Apply

If this sounds like the right fit for you, please send your resume and a brief cover letter to: [email protected]
Please include “Administrative Assistant – [Your Name]” in the subject line.

Job Type: Full-time

Projected Total Compensation: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Elmhurst, IL 60126 (Required)

Work Location: In person