Manager, Healthcare Practice Operations - Virtual Urgent Care
- Daily Provider Oversight – Lead and support up to 100-150 virtual urgent care providers, ensuring schedules are optimized, appointments are completed efficiently, and providers have the resources they need to deliver quality care.
- Performance Management & Execution – Monitor provider KPIs (capacity, utilization, quality, and member satisfaction) daily; identify performance gaps and take immediate action to address them.
- Provider Engagement & Communication – Maintain frequent communication with providers through check-ins, team meetings, and written updates; foster a culture of transparency, collaboration, and trust.
- Workforce & Scheduling Management – Execute daily and weekly provider scheduling, ensuring adequate coverage and the right licensure mix to meet member demand.
- Operational Coordination – Partner with the Practice Administrator and clinical support teams to resolve scheduling conflicts, missing patient information, or other operational barriers.
- Provider Experience & Retention – Act as the primary point of contact for providers, ensuring a positive experience through proactive support, recognition, and timely feedback.
- Quality & Compliance Execution – Ensure providers follow established protocols, documentation standards, and compliance requirements in every encounter.
- Continuous Improvement – Identify inefficiencies or recurring issues in workflows and propose solutions to improve provider productivity and operational outcomes.
- Cross-Functional Collaboration – Work closely with the Director, clinical leadership, and provider network support teams to execute initiatives that enhance efficiency and care quality.
- Payroll Coordination & Accuracy - Ensure accurate and timely submission of provider time, schedules, productivity data, and related inputs to payroll.
- 3+ years of experience in healthcare operations, provider management, or clinical team leadership.
- Experience in virtual urgent care operations is strongly preferred.
- Proven success by managing or supporting large provider teams across multiple states or markets.
- Strong understanding of provider performance management, capacity planning, and virtual care operations.
- Excellent communication, problem-solving, and interpersonal skills.
- Demonstrated ability to lead through influence, build trust, and drive accountability.
- Data-driven mindset with experience using dashboards or KPIs to inform daily decision-making.
- Bachelor’s degree required, advanced degree preferred.
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