Counter Sales Rep
Company Overview: Our client is a family-owned truck dealership providing sales, parts, and service for trucks, street sweepers, and trailers, with a focus on exceptional customer service and continuous improvement. They are looking to add a Counter Sales Rep to their growing team in Batavia, NY. Compensation & Benefits : Our client offers a competitive hourly rate of $24-28/hr. (Flexible/Negotiable DOE) employees receive company-paid life insurance, health coverage, 401K with match and profit sharing, paid holidays, vacation, sick time, uniforms, paid training and certification fees, company events, and weekly direct deposit pay. Parts Counter Representative
Position Summary
Provide excellent customer service at the front and/or back parts counter by assisting customers and technicians with parts selection, order processing, and inventory support.
Key Responsibilities
- Deliver friendly, professional customer service in person and over the phone
- Assist customers and service technicians in identifying and ordering correct parts
- Process orders for pickup, delivery, or shipment
- Maintain working knowledge of medium- and heavy-duty truck parts
- Use CDK and OEM systems to look up parts, process orders, and log lost sales
- Support inventory accuracy by identifying reorder needs and stock opportunities
- Follow warranty, core, invoicing, and credit card policies
- Assist with shipping, receiving, and daily departmental tasks as needed
- Communicate with service department regarding parts availability and repair timelines
- Maintain a clean, safe, and professional work environment
- Participate in required training and company meetings
- Assist customers and OPS sales with orders
- Manage will-call and back orders and notify customers upon arrival
- Support service technicians with repair parts and proper job charging
- Source parts outside the DTNA network when necessary
- Communicate parts status to service department
- Assist with phone coverage during peak times
- High school diploma or equivalent
- Basic computer skills and ability to learn parts systems
- Strong communication and customer service skills
- Professional appearance and ability to multitask
- Valid MDV license
- Ability to wear a dealership-provided uniform
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