Agency Services Coordinator

Job Title: Agency Services Coordinator

Company: ASNOA

Location: Downers Grove, IL (Hybrid)

Type: Full-Time

Compensation: Up to $55,000+ annually, plus bonus, with 100% company-paid benefits

About ASNOA

ASNOA is a fully integrated insurance industry services and support provider with more than 30 years of experience delivering business solutions to insurance agencies nationwide. Headquartered in Downers Grove, Illinois, ASNOA supports affiliates by managing carrier relationships, compliance, onboarding, and operational readiness—allowing agencies to focus on selling, quoting, and binding insurance products efficiently and compliantly.

About the Role

As an Agency Services Coordinator, you will administer all aspects of the onboarding process and lifecycle management for new and existing affiliates. This is a non-sales role focused on operational coordination, compliance, and relationship management. You will play a direct role in ensuring affiliates maintain a ready-to-sell status with multiple insurance carriers.

The position is based at ASNOAs headquarters on a hybrid schedule and is part of an eight-person Agency Services team, reporting directly to the Agency Services Manager.

Key Responsibilities

• Manage the onboarding process for new affiliates and maintain ongoing affiliate relationships

• Oversee carrier appointment submissions from initiation through approval

• Develop rapport with affiliates to support smooth onboarding and lifecycle management

• Ensure affiliates maintain ready-to-sell status, including licensing, compliance, and carrier appointments

• Coordinate internally with Agency Services and other Operations teams

• Complete assigned workload accurately and on time within established service-level agreements (SLAs)

• Track, manage, and prioritize multiple tasks and deadlines simultaneously

• Identify and define process improvement opportunities to enhance efficiency and service delivery

Requirements

• Minimum 3 years of recent, directly relevant experience in agency services, operations, or a related coordination role

• Strong technology skills, including Microsoft Office 365, Outlook, Word, Excel, and CRM systems (HubSpot or similar)

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

• Excellent verbal and written communication skills for coordinating with internal teams and external stakeholders

• Experience handling urgent requests while maintaining accuracy and professionalism

• Strong work ethic; highly organized, detail-oriented, and technology savvy

What We Offer

• Salary up to $55,000+ based on experience, plus bonus opportunity

• 100% company-paid benefits

• Paid time off

• 401(k) with company match

• Monday–Friday hybrid schedule

• Collaborative, team-oriented work environment

• Long-term opportunity with a stable, established insurance industry services organization