Admissions Liaison

Admissions Liaison
$50,000/year | Full-Time Days
Lutheran Home | Lutheran Life Communities

Lutheran Home, a Skilled Nursing Community and proud member of Lutheran Life Communities, is hiring an Admissions Liaison to support residents and families through the admissions process. This is a full-time, day-shift position with competitive pay, strong benefits, and a mission-driven culture.

If you have experience in healthcare admissions, contract management, customer service, or healthcare administration and enjoy helping families navigate important care decisions, we'd love to meet you.

Why You'll Love This Role

• Competitive Pay: $50,000/year
• Schedule: Full-time, Monday–Friday, 9:00 AM–6:00 PM
• Mission-Driven Work: Support residents and families during important transitions in care
• Supportive Team Culture: Collaborative leadership and strong operational support
• Growth Opportunities: Career development within Lutheran Life Communities
• Fast Hiring Process: Apply today and hear back within 48 hours

What You'll Do

• Meet with residents and families to review, explain, and complete admission contracts and required documentation
• Coordinate all admission paperwork and ensure documents are completed accurately and timely
• Serve as a key point of contact for residents, families, and responsible parties throughout the admissions process
• Collect, organize, and maintain resident files, supporting documentation, and long-term care applications
• Upload and manage contracts and admission documentation within electronic systems
• Provide administrative support to the Business Office and interdisciplinary team
• Verify insurance information and assist with reimbursement-related documentation
• Communicate important admission and payer information to internal departments
• Assist with accounts receivable follow-up, collection calls, and related correspondence
• Receive, organize, and process incoming mail and administrative documentation
• Ensure compliance with organizational policies, admission procedures, and regulatory requirements
• Help create a smooth, welcoming, and positive experience for residents and families

Required Qualifications

• Associate degree or equivalent from a two-year college or technical school; or
• At least one year of related healthcare experience in admissions, healthcare administration, customer service, or a related field; or
• An equivalent combination of education and experience
• Strong computer skills and ability to learn new software systems
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities while maintaining accuracy and professionalism

Preferred Qualifications

• Experience in skilled nursing, senior living, rehabilitation, or healthcare admissions
• Experience working directly with individuals from diverse racial, ethnic, and socioeconomic backgrounds
• Strong critical thinking and problem-solving skills
• Excellent written and verbal communication skills
• Experience with electronic health records (EHR), CRM systems, or healthcare documentation

Benefits

• Health, Dental, and Vision Insurance
• 403(b) Retirement Savings Plan
• Daily Pay
• Paid Time Off
• Tuition Reimbursement Program
• Mental Health Support
• 24/7 Counseling Services
• 365 Program for New Team Member Development

Ready to Apply?

Join a team where your work helps create a compassionate, organized, and seamless admissions experience for residents and families every day.

Apply today to become an Admissions Liaison at Lutheran Home.

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.