Field Commissioning & Service Engineer, Fiber Laser Systems

Step into a day on the front line of intelligent manufacturing

You start your morning in our Chicago showcase, powering up a 6kW fiber laser. A customer team is on-site to learn best practices—you walk them through safe tool use, accessory setup, and the logic behind service data. By afternoon, you’re on a video call with our US Service Manager discussing a commissioning plan, then jumping into root-cause analysis to debug a system error. Tomorrow, you’ll fly to a customer facility to complete an installation on time and to spec. It’s hands-on, high-impact work that keeps production moving.

About HSG Tech Inc.

HSG Tech Inc. is the American Subsidiary of HSG Laser, a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Learn more at .

What this role owns

• Be the primary point of contact for training, installation, and maintenance in our Chicago showcase and at customer sites across the US.
• Report directly to the US Service Manager; safeguard customer satisfaction while promoting value add-on services and supporting monthly maintenance programs.
• Execute proper machinery installation and accessory management; accurately interpret and use service data.
• Organize work orders, practice safe tool use, and ensure complete customer data reporting.
• Handle expense reimbursement documentation and customer service evaluations correctly and on time.
• Collaborate with Sales, Marketing, Finance, Customer Service, and R&D to align with stakeholder goals.
• Commission, install, and maintain equipment on schedule under strict safety and quality guidelines.
• Diagnose maintenance blockers, debug issues, and propose system improvements.
• Lead and participate in company trainings on technical processes, company regulations, and technician responsibilities.
• Conduct routine monthly service visits and introduce related value-added services.
• Provide one-to-one coaching for newly hired service team members.

Travel

Business travel within the US is required.

What you bring

• 2+ years in a related industry (fiber laser experience strongly preferred).
• Hands-on expertise installing, debugging, and maintaining 6kW equipment.
• Ability to read and apply circuit diagrams.
• Familiarity with CAD or SOLIDWORKS.
• Solid grasp of mechanical principles.
• Detail- and deadline-oriented; highly organized.
• Excellent written and verbal communication; strong interpersonal skills across matrixed teams.
• Electrician’s certification.
• Fitter’s certification.

Career path and pay

Job level and pay depend on experience. Progression and ranges:

• Service Technician ($30–36 hourly)
• Service Engineer ($36–45 hourly)
• Senior Service Engineer ($45–55 hourly)

Legal

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.