Human Resources Manager

Job Description

Job Description

Description:

The Human Resources Manager serves as a key connector between hotel leadership, the HR team, and employees, ensuring a seamless and service-driven employee experience. Reporting to the Director of Human Resources, this role plays a critical part in executing HR strategy with a strong emphasis on recruiting, onboarding, training and development, employee engagement, and benefits administration .

In a hospitality environment where people drive the guest experience, the HR Manager supports brand standards and service excellence by developing leaders, engaging employees, and ensuring HR programs are consistently delivered across the hotel. This role provides daily guidance to the HR Generalist and acts as a visible, approachable HR presence for managers and associates alike.

• Support and execute full-cycle recruiting efforts for hotel positions, ensuring candidates align with the hotel’s service culture and brand values.
• Partner with department leaders to identify staffing needs and implement recruiting strategies that support operational demands and guest service excellence.
• Oversee onboarding experiences that are welcoming, engaging, and reflective of the hotel’s hospitality standards.
• Provide guidance and direction to the HR Generalist on recruiting coordination, job postings, and hiring processes.

• Coordinate and deliver training programs including new hire orientation, service standards, compliance training, and leadership development initiatives.
• Partner with managers to support employee development, coaching, and performance improvement.
• Reinforce brand values and service expectations through consistent training and communication.
• Assist the Director of Human Resources in implementing hotel-wide learning and development strategies.

• Administer employee benefits programs, including health and welfare plans, leaves of absence, and incentive programs, ensuring clear communication and employee understanding.
• Serve as a primary point of contact for employee questions regarding benefits, policies, and HR programs.
• Support the HR Generalist with employee recognition, engagement activities, and celebrations that foster morale and reinforce a positive hospitality culture.

• Act as a trusted resource for employees and managers, promoting open communication and positive working relationships.
• Address employee concerns and grievances promptly, professionally, and in alignment with hotel policies and brand values.
• Support labor relations efforts as applicable, including familiarity with collective bargaining agreements and union interactions.
• Ensure compliance with federal, state, and local employment laws, including wage and hour, leaves, ADA, FMLA, OSHA, ERISA, and EEO requirements.

• Oversee day-to-day HR operations, including personnel records, payroll coordination, benefits administration, and policy implementation.
• Guide and mentor the HR Generalist to ensure consistent, accurate, and guest-focused HR service delivery.
• Support managers with performance management, corrective action, and policy interpretation in collaboration with the Director of Human Resources.
• Assist with employee separations, terminations, and unemployment compensation processes.

SUPPORTING FUNCTIONS

In addition to the essential functions, the Human Resources Manager may perform other duties as assigned to support hotel operations, brand initiatives, and business needs.

• Strong communication skills, both verbal and written, with the ability to interact professionally with hotel leadership, managers, associates, and guests.
• Working knowledge of hotel HR operations including recruiting, wage and salary administration, benefits, payroll, and employee relations.
• Ability to train, coach, motivate, and support managers and associates in alignment with brand standards and service culture.
• Highly organized and adaptable, with the ability to manage multiple priorities in a dynamic hotel environment.
• Proactive and responsive to changing business and labor needs.
• Ability to handle sensitive situations with discretion, maintain confidentiality, and remain calm under pressure.
• Demonstrated leadership through example, accountability, and collaboration.
• Strong problem-solving skills, including the ability to address employee concerns and support operational goals.
• Proficient in basic computer systems and HR technology; able to analyze data and prepare reports as needed.
• Ability to participate in and, when appropriate, lead departmental and hotel-wide meetings.

PHYSICAL REQUIREMENTS

• Work is primarily performed indoors in a hotel environment.
• Requires a combination of sitting, standing, and walking throughout the hotel during the workday.
• Ability to move between departments efficiently and respond promptly to operational needs.
• Occasional bending, stretching, lifting, pushing, or pulling as required to support hotel operations.
• Must be able to operate standard office equipment and maintain visual, verbal, and auditory communication with associates and leadership.

SCHEDULE & AVAILABILITY

• Hotel operates 24 hours a day, seven days a week.
• Position typically works weekday business hours; however, flexibility is required to support hotel operations, including occasional evenings, weekends, and holidays as business needs dictate.