Manager of Interpreter Services

The salary range for this position is $37.61 - $52.66 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits:

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Manager, Interpreter Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Assures that the standards of interpreter services meet hospital and accreditation standards. Responsible for providing supervision and leadership of interpreter operations. Identifies potential problems and/or opportunities for improvement in processes and personnel and communicates them to leadership. Maintains open lines of communication within the department and other departments of the hospital.

Responsibilities:

• Responsible for the overall day-to-day operations of the Interpreter Services department
• Manages all employees within Interpreter Services Department including job performance, scheduling, and education.
• Hires, orientates, trains, and re-trains all staff
• Helps to ensure compliance with regulatory requirements
• Oversees the operations responsible for transporting patients to and from patient care areas
• Identify process improvement opportunities and manage employee relations issues
• Provides leadership and team support to hourly staff with training, supervision, motivation, and support to ensure team exceeds expectations set forth by administration.
• Maintain and promote open lines of communication within the department, other departments, and Senior Leader
• Responsible for departmental budget
• Evaluates and onboards new employees to make sure they meet the skill set of the Interpreter Services Department

Qualifications

Required:

• Bachelor’s Degree AND 5 years Health Care relevant supervisory experience OR associate degree and 10 years of supervisory experience
• Minimum “Superior” competency of the Official/Certified ACTFL (American Council on the Teaching of Foreign Languages) Oral Proficiency Interview (OPI).
• Bridging the Gap certification
• Strong leadership, organizational and communication skills.

Preferred:

• 10 years Health Care relevant supervisory experience

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.