SALES MANAGER (Mattoon)
Sales Manager
Mattoon, IL
Pilson Auto Center
About Us
Pilson Auto Center is a trusted name in automotive sales, committed to delivering exceptional customer experiences and building long-term relationships. We are seeking a driven individual to be a Sales Manager to assist in leading our sales team and elevate performance on the showroom floor.
Position Overview
This role combines leadership and hands-on sales management. You will oversee daily showroom activity, coach and develop sales staff, drive revenue growth, and ensure every customer receives a top-tier experience from arrival to delivery and beyond.
Key Responsibilities
Leadership & Team Development
- Recruit, train, and mentor a high-performing sales team
- Set clear performance expectations and hold team members accountable
- Conduct ongoing coaching, training sessions, and performance reviews
- Create development plans for team members to improve results
Sales & Floor Management
- Manage daily showroom operations and ensure proper staffing coverage
- Assist sales staff in closing deals and overcoming objections
- Track and monitor individual and team sales performance metrics
- Implement effective follow-up and lead management processes
Customer Experience
- Ensure every customer is greeted promptly and professionally
- Maintain high customer satisfaction throughout the sales process
- Follow up with customers post-delivery to ensure a positive experience
- Address and resolve customer concerns quickly and effectively
Inventory & Merchandising
- Oversee vehicle inventory levels and merchandising standards
- Ensure vehicles are properly displayed and marketed
- Support execution of manufacturer programs and promotions
Operations & Compliance
- Ensure adherence to dealership policies and legal regulations
- Collaborate with other departments to streamline operations
- Monitor departmental expenses and contribute to profitability goals
PId60272d5cb6e-38003-40233423
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