Customer Care Coordinator

Job Title: Bilingual Customer Care Coordinator I

Location: Elgin, IL (100 percent onsite)

Assignment Length: Long-term contract (up to 2 years based on performance)

About the Opportunity

Join a fast paced, customer focused environment supporting a global organization that delivers critical technology and solutions to public safety and enterprise customers. This role is centered around coordinating high impact customer experiences and supporting internal teams through event execution and administrative support.

Position Overview

We are seeking a Customer Care Coordinator I to support customer engagement efforts through coordination of onsite visits, events, and demonstrations. This is a highly visible, customer facing role that requires strong communication skills, attention to detail, and the ability to manage multiple priorities.

Key Responsibilities

• Coordinate and schedule customer visits, demonstrations, and onsite events

• Serve as a point of contact for internal teams and external customers

• Manage logistics for visits including conference rooms, meals, tours, and agendas

• Greet and host customers onsite to ensure a positive experience

• Support creation and updates of marketing materials including brochures, videos, and presentations

• Assist with administrative and facility related tasks as needed

• Communicate schedules, updates, and event details across cross functional teams

Required Qualifications

• 1 to 2 years of experience in a customer-facing role with event coordination or scheduling responsibilities

• Strong interpersonal and communication skills both written and verbal

• Professional presence with the ability to interact with customers face to face

• Intermediate computer skills with experience using Google Workspace

• Highly organized with strong attention to detail and multitasking abilities

• Reliable with a stable work history

Preferred Qualifications

• Bilingual in English and Spanish

• Experience with Oracle tools

• Exposure to customer visa or immigration documentation processes

• Experience creating presentations or supporting marketing materials

What We Are Looking For

• Friendly, professional, and welcoming demeanor

• Proactive and adaptable in a fast paced environment

• Strong attention to detail and ability to manage multiple priorities

• Ability to work independently within the first 30 days

Additional Details

• Schedule: Monday through Friday, 8:00 AM to 5:00 PM with some flexibility

• Occasional overtime may be required

• Must be local and able to work onsite

• Must be authorized to work in the United States without sponsorship

• Ability to lift up to 25 pounds

Interview Process

• One onsite interview, approximately 30 minutes

• Morning availability required

Job Type & Location

This is a Contract position based out of Elgin, IL.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Elgin,IL.

Application Deadline

This position is anticipated to close on May 31, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.