Claims Operations Manager

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General information

Career area Insurance Work Location(s) 1450 American Lane, IL Remote? No Ref # 16591 Posted Date Monday, November 6, 2025 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Ally Insurance views its operations organization as a strategic component of Insurance and is expected to work cross functionally and pursue innovative ways to improve quality and services to customers through process improvement and deployment of emerging and innovative technologies. The Claims Operations Manager is a unique high impact, high profile position requiring the ability to operate with autonomy, think strategically and communicate with peers and executives across many functions. It is designed as a role where the right leader can lead significant change and rapidly grow.

Working in the Schaumburg office, this leader will report to the Director of Claims Operations and focus on claim handling operations for VSC, GAP and other ancillary products. Responsibilities include leading Team Leaders/Managers, Team Coordinators, and 70+ person staff supporting claims and product administration. The successful candidate will leverage advanced analytics and assess/implement the application of innovative tools to improve process capabilities, while identifying leakage points. They will partner and collaborate with peers to solve business process problems and communicate regularly with executive team members and members of the Risk teams. Most importantly, they will lead by example with a straightforward culture of candor, innovation, and customer centric focus.

The Work Itself

• Manage internal claims operations to achieve a high level of efficiency, and customer service while effectively controlling cost, managing process improvement and innovation initiatives.
• Provide leadership and develop managers on your team. Responsibilities include setting direction and deploying resources to achieve business objectives. Support a culture of positive employee engagement, productive performance environment and quality service to dealer customers.
• Craft and communicate status and projects for Loss and Operational activities to executives.

• Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act.

• Provide leadership guidance on technical matters regarding claims. Partnering with the data analytics team to source data, compile data, and determine impacts and actions necessary to maintain loss control.
• Assist, review, and maintain operations within budget. Ensure changes cascade through operations smoothly leading change management efforts.

• Act as Business line leader providing guidance on system enhancements impacting claims processes and business needs. Manage internal claims operations to achieve a high level of efficiency and customer service while effectively controlling cost, managing process improvement and innovation initiatives.

The Skills You Bring

• 5 + year experience managing and handling VSC and GAP Insurance claims

• At least 5+ years leadership experience managing managers and teams of 10+ with Engagement scores meeting or exceeding targets

• In-depth automotive mechanical knowledge and loss control experience

• Working knowledge of Power BI. Experience creating PP Presentations and delivering information to Sr, Leadership

• Strong organizational, analytical, and interpersonal skills.

• Technical and mechanical knowledge, project management, curiosity, and ability to influence others.

• Ability to provide advice/direction in primary areas of expertise.

• Ability to leverage expertise and relationships to contribute to strategy and drive business results.

• Bachelor's degree required in Business oriented field

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link:

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range : An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Emerging 90000 Experienced 107500 Expert 125000 Incentive Compensation: This position is eligible to participate in our annual incentive plan.