Order Processing Specialist

Location: Schaumburg, IL
Job Title: Order Processing Specialist
Compensation: $45,000 – $56,000
FLSA Status: Non-Exempt (Eligible for Overtime)

About EPLAN

EPLAN is a global leader in computer-aided engineering (CAE) software solutions for electrical design, automation, and mechatronics. As part of the Friedhelm Loh Group, EPLAN works in close partnership with Rittal to deliver integrated engineering and manufacturing solutions that streamline workflows and accelerate digital transformation.

EPLAN’s platform enables companies to design and document electrical systems with precision and efficiency, supporting everything from schematic creation to panel layout and wiring. By connecting engineering data with Rittal’s automation systems and enclosure solutions, EPLAN helps customers reduce time-to-market, improve quality, and optimize production processes across a wide range of industries.

Primary Activities/Duties

Order Entry and Verification

• Receive, review, and accurately enter customer orders into Salesforce.
• Verify order details, quantities, pricing, and customer specifics; resolve discrepancies prior to processing.
• Ensure all required documentation (purchase orders, quotes, etc.) is complete and accurate.
• Process monthly renewals and ensure contracts are updated accordingly.

Customer Communication and Support

• Communicate order status updates to Account Managers via phone, email, or chat.
• Address and resolve order discrepancies, complaints, and issues professionally; escalate complex cases when needed.
• Perform general office duties and additional tasks as assigned.

Requirements

Education & Experience

• High school diploma or GED required.
• Minimum 2 years of experience in accounting, accounts receivable, customer service, or a related field.
• A business or finance-related degree may be considered in lieu of experience.

Skills & Knowledge

• Proficiency in Microsoft Word, Excel, Outlook, SharePoint, S4/Hana, and Salesforce.
• Excellent written and verbal communication skills in English.
• Professional telephone etiquette; courteous and friendly demeanor.
• Strong initiative, time management, and prioritization skills.
• Preferred experience with Salesforce and SAP.

Additional Information

• Work Hours: 8:00 a.m. to 5:00 p.m. CST, Monday through Friday. Flexible scheduling available.
• Reports To: Order Operations Manager
• Benefits: Health, Vision, Dental, 401(k), and vacation time after waiting period.
• Employment Requirements: Background check required.
• Equal Opportunity Employer: EPLAN Software & Service LLC is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.