Donor Relations Data Entry Admin Assistant

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The Archdiocese of Chicago (AoC) is the third largest diocese in the United States and serves more than 2.2 million Catholics. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 15,000 employees across its ministries, including Catholic Charities, the region's largest non-profit social service agency. The Archdiocese's elementary and secondary schools comprise one of the largest U.S. private school systems.

The Donor Relations / Data Entry Administrative Assistant is an integral member of the Stewardship and Development team as they can be the first interaction between a donor or potential donor and the archdiocese. Responsibilities include answering donor calls, responding to inquiries and providing excellent customer service. In addition, this position provides data entry and clerical assistance and support to all fundraising campaigns. Every action and donor interaction is a reflection of the archdiocese. Professionalism, good judgment and organization are essential qualities for this role.

Responsibilities and other essential duties as assigned:

Provide excellent customer service. Serve as primary contact for donor phone calls, by resolving inquiries relating to donor accounts promptly and courteously.

Draft business correspondence and communicate professionally both verbally and in writing with donors and parishes. Assist with various projects, format and send letters individually and through mail mergers, create reports and proofread publications and documents as necessary.

Document donor interactions, track actions taken, and follow-up needed in database.

Collaborate with other staff members to create and maintain a system-wide integration of data.

Collect and prepare data for records and reports as needed.

Report review, tracking and correcting of information for electronic giving site/database as it pertains to donor accounts.

Process purchase orders and invoices for the team.

Create and distribute documents, including donation goal and over-goal reports.

Update and maintain a confidential database of individuals, corporations, foundations, vendors and media contacts.

Promptly enter credit card gifts, pledge reversals, pledge increases, billing cycle changes, start and end dates into the database.

Collaborate with the Development team on various ad hoc assignments.

Manage and respond to emails from parishes and/or donors.

Create and distribute acknowledgement letters.

Organize and file campaign documents regularly.

Attend required meetings and participate as needed.

Maintain a thorough understanding of the mission, goals, and priorities of the Stewardship and Development office.

Experience

• Fluency in Microsoft Office (Outlook, Word, Excel), data entry and database management
• Ability to handle multiple responsibilities at the same time.
• Process-oriented with strong critical thinking skills
• Demonstrated customer service capabilities
• Strong organizational and planning skills
• Ability to communicate professionally via telephone and in writing

• Professional experience in a fundraising environment.
• Ability to read, write and speak fluently in Spanish or Polish.
• Ability to communicate professionally via telephone and in writing.
• Professional experience in a fundraising environment.

Education

• Bachelors or better