ServiceNow Catalog & Knowledge Management Technical Lead
*We are unable to sponsor as this is a permanent Full time role*
*5 Days Onsite*
A prestigious company is looking for a ServiceNow Catalog & Knowledge Management Technical Lead. This tech lead will focus on design, development, implementation, and customization of ServiceNow Catalogs.
Responsibilities:
- Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
- Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
- Customize the ServiceNow platform to meet approved business requirements and optimize user experience.
- Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
- Support Program activities providing metrics, reports, configurations within catalog and knowledge and space.
- Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space.
Qualifications:
- Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required.
- 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
- Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
- Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
- Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.
- Understanding of UX/UI best practices
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