Sales Support Specialist

Job Description

Job Description

Job description

Our team has an exciting opportunity for an experienced sales support specialist who is technically astute and a proven multi-tasker. A minimum of 3 years' experience working for a manufacturing company is a must to qualify. The perfect candidate will be detail oriented, a team player, self-starter, and interested in the growth of our company. While this is primarily an on-site position at our Chicago plant we offer some off-site work flexibility.

Responsibilities would include:

• Process orders for retail, food service, and contract manufacturing customers by phone, email, EDI, and customer portals. Experience navigating and working with customer portals is a must
• Facilitate the commercialization of new products including creation in our database, preparing new vendor documentation, and ultimately getting our product into customer portals.
• Build sustainable relationships with customer accounts with the ability to analytically track progress and targeted growth
• Resolve consumer complaints by working with appropriate personnel in marketing, sales, operations, shipping, or quality to resolve the issue quickly and efficiently.
• Track delivery/shipping through an OTIF process (on-time, in full) managing to a weekly, monthly, and annual target.
• Understand organizational objectives to make decisions that align with the company growth and financial targets
• Track and analyzing trade expenses and ROI
• Create and manage sales tools and documents to monitor customer purchasing history to generate incremental sales opportunities

Job requirements:

• 3-5 years of sales support experience
• Minimum of 3 years working within a manufacturing company. Food manufacturing company experience is a plus.
• Must be highly skilled with Excel and Microsoft Office.
• Successful history of managing account portals/websites and portal entries
• EDI and ERP experience required
• Ability to work in a team environment that prioritizes support and collaboration.
• Ability to multi-task, prioritize, and manage time effectively to support the company's success.
• Inventory management and Pricing Analyst backup

Benefits:

• Health, dental, and vision insurances
• 401(k) with safe harbor company match
• On-the-job training
• Vacation and other time-off benefits

We are a quality food manufacturer. While our products are known throughout the nation are product are a "household name" in the Chicagoland area.

Company Description

We are a quality food manufacturer. While our products are known throughout the nation are product are a "household name" in the Chicagoland area.